Data Center Operations Manager

Data Center Operations Manager (Night Shift)Job ID: | Amazon Web Services, Inc.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.Key ResponsibilitiesPrioritize and assign trouble tickets to data center technicians and operatorsManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locationsDeveloping Career Paths for the employees and update internal toolsRecruit and train data technicians to ensure appropriate staffing levelsEnsure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logisticsFast learn or act as the subject matter expert across all aspects in data center operationsEnsure all operational KPIs and metrics are being measured and metInspire and guide improvement in team process, technology innovation and automationManage Large Scale Events (outages) and act as the call leaderManage and improve the work‑flows and throughput for data centers operationsRecommend, document, and oversee policies and procedures to meet industry best practices and required SLAsMaintain the on‑call schedule coordinating absence and vacationsBe passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer ExperienceNight Shift ScheduleThis role is a night shift position and will maintain a schedule of Monday through Friday, 8pm-5am. The role will also periodically have on‑call manager responsibilities that will exist outside of standard working hours.Basic QualificationsA Bachelor's degree or 4+ years of professional or military experience in an IT related field.2+ years of experience managing people in a technical environment.2+ years of experience with Networking or Computer hardware.Preferred QualificationsIn-depth knowledge of Linux systems administration, Networking and knowledge of cabling best practicesIn-depth hardware architectures knowledge and troubleshooting experienceExperience with system management tools and client/server environmentsTechnical writing experience and prior project management experienceAbout the TeamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.Diverse Experiences – Amazon values diverse experiences and encourages candidates with alternative paths to apply.Work/Life Balance – We value work-life harmony and strive for flexibility.Inclusive Team Culture – Employee‑led affinity groups foster a culture of inclusion.Mentorship and Career Growth – Endless knowledge‑sharing, mentorship, and career‑advancing resources are available.Compensation & BenefitsThe base pay for this position ranges from $70,700/yr in our lowest geographic market up to $158,000/yr in our highest geographic market. Pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company; equity, sign‑on payments, and other compensation may be included as part of a full range of medical, financial, and other benefits. For more information, visit Opportunity EmployerAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.Additional InformationEffective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens.This position will remain posted until filled. Applicants should apply via our internal or external career site.#J-18808-Ljbffr