Aftersales Specialist for leading supplier in Window Frames

hace 1 semana

Valencia, España weWow A tiempo completo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a fast-growing online platform revolutionizing how custom windows and frames are ordered, designed especially for independent contractors, small businesses, and DIY enthusiasts. With a streamlined digital process, customers can easily configure and order tailor-made frames with rapid delivery options. The brand is driven by values like simplicity, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.

A day in the life of.

A day in the life of an Aftersales Specialist is focused on providing top-notch support to customers after they've completed a purchase. You will be in direct contact with customers, addressing any issues, such as product troubleshooting or processing returns. You collaborate closely with internal teams like logistics or service to resolve complex cases, aiming to ensure a smooth, satisfying resolution and maintain high customer satisfaction.

How you make an impact.

As an Aftersales Specialist, you’ll be the key contact for customers after they place an order, ensuring smooth and professional handling of inquiries, issues, and requests. Here’s what you’ll be doing:

  • Handle customer queries post-purchase, providing timely support and resolving issues related to product use, maintenance, or returns.
  • Address and resolve complaints efficiently, aiming to improve customer satisfaction and loyalty.
  • Confirm successful deliveries and gather feedback to ensure customer satisfaction.
  • Call customers to ensure satisfaction, specifically after orders are delivered (particularly for B2B clients), resolved complaints, and any instance of missed interactions.
  • Collaborate with logistics, sales, and product teams to resolve issues and ensure smooth processes.
  • Maintain accurate records of customer interactions, and provide insights for process improvements.

What we value in you.

  • Native-level proficiency in Dutch (any other language is a plus, especially German).
  • Strong focus on understanding and meeting customer needs to build satisfaction and loyalty.
  • Clear, empathetic communication to effectively manage inquiries and complaints.
  • Resourcefulness to find swift, effective solutions for issues that arise post-purchase.
  • Ensuring accuracy in documentation, follow-up, and reporting on customer interactions.
  • Ability to work with internal teams to coordinate and resolve complex customer issues.

The extras you’ll love.

  • Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe.
  • Breakfast and lunch on us – because fueling your day matters.
  • Spanish health insurance – we've got your well-being covered.
  • Free Spanish classes – unlock a new language and immerse yourself in the local culture.
  • Career growth opportunities – take your skills to the next level with endless development paths.
  • Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting.
  • Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life.

Join us for more than just a job—be part of an unforgettable journey

#J-18808-Ljbffr

  • Aftersales Specialist For Leading Supplier In Window Frames

    hace 1 semana

    Valencia, España Wewow A tiempo completo

    .Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind the brand.This...

  • Aftersales Specialist For Leading Supplier In Window Frames

    hace 1 semana

    Valencia, España Wewow A tiempo completo

    .Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential. Behind the brand....

  • Aftersales Specialist For Leading Supplier In Window Frames

    hace 1 semana

    Valencia, España Wewow A tiempo completo

    Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind the brand.This...

  • Aftersales Specialist For Leading Supplier In Window Frames

    hace 1 semana

    Valencia, España Wewow A tiempo completo

    Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind the brand. This...

  • Cx Specialist For Leading Supplier In Window Frames

    hace 1 semana

    Valencia, España Wewow A tiempo completo

    Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential. Behind the brand. This...

  • CX Specialist for leading supplier in Window Frames

    hace 1 semana

    Valencia, España weWow A tiempo completo

    Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential. Behind the brand. ...

  • Junior Specialist for Supplier and Carrier Relations

    hace 1 mes

    Valencia, Valencia, España Helloprint A tiempo completo

    About the RoleAre you ready for a new adventure in sunny Valencia? We're looking for a talented individual to join our dynamic team at Helloprint, Europe's most ambitious scale-up. As a Junior Specialist for Supplier and Carrier Relations, you'll be the vital link between customer service, our network of 400 suppliers, and 40 carrier partners across 20...

  • Junior Specialist for Supplier and Carrier Relations

    hace 1 mes

    Valencia, Valencia, España Helloprint A tiempo completo

    About the RoleAre you ready for a new adventure in sunny Valencia? We're looking for a talented individual to join our dynamic team at Helloprint, Europe's most ambitious scale-up. As a Junior Specialist for Supplier and Carrier Relations, you'll be the vital link between customer service, our network of 400 suppliers, and 40 carrier partners across 20...

  • Warehouse Supplier Specialist

    hace 3 meses

    Valencia, España Baxter Healthcare A tiempo completo

    .This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Warehouse Supplier Specialist

    hace 3 meses

    Valencia, España Baxter Healthcare A tiempo completo

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Global Supplier Quality Assurance Development Manager

    hace 4 semanas

    Valencia, Valencia, España MAHLE A tiempo completo

    Job Title: Head of Global Supplier Quality Assurance Development BU4As a key member of our team, you will be responsible for leading and managing the Supplier Quality of BU4 global prior SOP (SQA-D). Your primary objective will be to ensure the release of supplied purchase parts (quality and quantity) according to specification by coordinating SQA tasks as...

  • Warehouse Supplier Specialist

    hace 2 meses

    Valencia, España Baxter A tiempo completo

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Head of Global Supplier Quality Assurance

    hace 3 meses

    Valencia, España MAHLE A tiempo completo

    **Your Role & Responsibilities** - Leading and managing Supplier Quality of BU4 global prior SOP (SQA-D) - Ensure release of supplied purchase parts (quality and quantity) according to specification by coordination of SQA tasks as defined in SQA RASIC. (APQP for purchased parts and supplier development)" - Interface to Project Purchasing, Commodity...

  • Procurement Specialist for Waste Paper

    hace 3 semanas

    Valencia, Valencia, España Khanna Fiber DMCC A tiempo completo

    Job Title: Procurement Specialist for Waste PaperLocation: Work from Home (Europe)Employment Type: Full-Time, Long-TermTravel Requirement: Extensive travel within Europe, occasional travel to India and DubaiKhanna Fiber DMCC is a leading company based in Dubai, dealing in the procurement and trading of waste paper for recycling. Our company focuses on...

  • Procurement Specialist for Waste Paper

    hace 4 semanas

    Valencia, Valencia, España Khanna Fiber Dmcc A tiempo completo

    Job Title:Procurement Specialist for Waste PaperLocation:Work from Home (Europe - Spain, Portugal, Italy)Employment Type:Full-Time, Long-TermTravel Requirement:Extensive travel within Spain, Portugal, and Italy, occasional travel to India and DubaiCompany Overview:Khanna Fiber DMCC is a leading company based in Dubai, dealing in the procurement and trading...

  • Global Supplier Quality Assurance Development Lead

    hace 4 semanas

    Valencia, Valencia, España Mahle A tiempo completo

    Job SummaryAs a key member of our team, you will be responsible for leading and managing Supplier Quality of BU4 global prior SOP (SQA-D). This includes ensuring the release of supplied purchase parts (quality and quantity) according to specification by coordination of SQA tasks as defined in SQA RASIC.Key Responsibilities:Planning and assuring quality of...

  • Supplier Quality Engineer

    hace 5 meses

    Valencia, España MAHLE A tiempo completo

    **Your Role & Responsibilities** - Auditing supplier manufacturing capability (VDA 6.3). - anage TRM with suppliers to approve supplier sourcing nomination fow new projects in the name of quality. - Manage on time APQP (advanced project quality planning) for project in development (PDP). - Manage on time PPAP (production parts approval process) activities...

  • Head of Global Supplier Quality Assurance Development BU4

    hace 3 meses

    Valencia, España MAHLE A tiempo completo

    Your Role & Responsibilities Leading and managing Supplier Quality of BU4 global prior SOP (SQA-D) Ensure release of supplied purchase parts (quality and quantity) according to specification by coordination of SQA tasks as defined in SQA RASIC. (APQP for purchased parts and supplier development)" Planning and assuring quality of purchased parts...

  • Procurement Specialist for Engineering Department

    hace 3 semanas

    Valencia, Valencia, España Accor Hotels A tiempo completo

    Job Description:The Procurement Specialist for the Engineering Department at Raffles and Fairmont Doha will be responsible for sourcing, negotiating, and purchasing goods and services essential for the operation and maintenance of the hotel's engineering department. The ideal candidate will ensure the timely procurement of high-quality and cost-effective...

  • Commodity Procurement Specialist

    hace 3 semanas

    Valencia, Valencia, España Kennametal, Inc. A tiempo completo

    Commodity Procurement SpecialistAt Kennametal, Inc., we are seeking a skilled Commodity Procurement Specialist to join our Global Sourcing team. As a key member of our team, you will be responsible for creating and executing sourcing strategies for assigned categories, including Facility services and Utilities expenses. Your expertise will help us achieve...