Customer Success Specialist

hace 1 mes


Centro, España Brambles A tiempo completo

Description

Provide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination, and communication to provide an effective resolution in a timely manner.

Also to drive improvements in customer experience that are focused on solutions, and creating / delivering value. It provides a high level of complex problem-solving and proactive support.

  • Actively work to understand CHEP’s business functions, systems, and products to deliver timely query resolution and excellent service to customers,
  • Ensure the investigation and resolution of customer inquiries and complex issues with minimal delay, in a competent and professional manner.
  • Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement action plans by contacting and working with customers proactively
  • React positively to problems/issues and take preventive actions with a root-cause analysis.
  • Ensure that the best-in-class service is given to customers
  • Manage end-to-end Audit process for Customers
  • Demonstrate an in-depth understanding of customers’ operations, supply chain flows & needs
  • Ensure no overdue debt from customers and provide support for bad debt resolution
  • Provide analytical data and support on specific account queries. Have the analytical capability to identify customer's issues.
  • Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed
  • Manage and maintain customer database and account balances accurately in the systems
  • Admin support to all internal teams via systems (Sale Force, SAP), or email

Essential: French & Italian

Desirable: Any of the additional European Language

Preferred Education

Degree and equivalent - Business Education

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

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