Data Academy | SSR Data Support Analyst

hace 2 semanas


Málaga, España Financecolombia A tiempo completo

We are looking for a skilled Data Support Analyst to join our Data Academy. Responsibilities: Production Support: Provide first-level support in a fast-paced production environment, ensuring system stability and adherence to defined SLAs. Incident Management: Monitor, triage, and resolve production incidents through effective code reading and troubleshooting. Escalate unresolved issues to Level 2 support when needed. Code Comprehension: Analyze and interpret Java, SQL, Airflow, and Databricks code to identify the root cause of production issues, without being responsible for new feature development. Collaboration with Juniors: Support and mentor junior developers by helping them understand system behavior, troubleshoot issues, and improve their code comprehension skills. Daily Reviews: Conduct daily incident reviews and maintain documentation to ensure continuous improvement and knowledge sharing. Prioritization and Escalation: Prioritize tasks effectively under pressure and ensure critical issues are escalated appropriately. Infrastructure Coordination: Work closely with infrastructure teams to support operational needs and manage technical blockers. General Stack: SUPRA, Microstrategy, Hue (Hive/Impala), Scala, Power BI, PySpark, TrueDat, Airflow, Hadoop, Databricks, Qlik. Qualifications: Mandatory Requirements: At least 3 years of experience in support and technical analysis. Strong code reading & comprehension, especially in Java. Proven experience in incident resolution and troubleshooting within SLA-driven environments. Solid understanding of SQL, Airflow, Databricks (training provided but familiarity preferred). Teamwork with Agile methodologies. Strong communication skills for cross-functional team collaboration and mentoring juniors. Comfortable working under pressure and in high-urgency settings. English level at least B2. Preferred Qualifications: Experience in production support or site reliability engineering roles. Background in scripting or light development tasks is a plus. Prior experience with data engineering workflows or ETL systems is an advantage. Ability to analyze and debug production issues independently. Fluency in Spanish would be highly valuable.



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