Operations Manager Assistant

hace 1 mes

Barcelona, España Homair - Eurocamp A tiempo completo

ECG is the No. 1 in outdoor hotel employment. Why join us?

5000 job opportunities a year
Recognised brands (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS, etc.)
Over 400 destinations in Europe's finest 4 and 5 star campsites
3 million customers every year.

ECG is a unique professional experience, evolving in a multicultural environment, by the sea, by a lake, in the mountains... Your best job, their best holiday
Operations Manager Assistant
The Operations Manager Assistant, together with the Operations Director, implements a strategy that consistently delivers an excellent experience for all ECG customers on site. You will provide strong support to develop and lead a team that understands and anticipates the needs of ECG's customers and ensures that the promises of the ECG brands are delivered daily.
HR / Staff management

Budget follow-up.
In accordance/collaboration with Regional Supervisors and Human Resources: interview, assess, allocate, train staff for optimal resource management.
Collaborate with Operations Director / HR for efficient control of hours, bonuses and extra hours.
Follow-up staff management in coordination with Operations Director and HR department. Problem solver related to staff behaviour when needed.
Active within the KPI’s follow-up (staff and customers).
Regular meetings / site visits.

Fleet management
Assist the Operations Director with all aspects of the fleet management, such as:

Feedback on fleet quality and recommendations to the fleet management.
Assistance with mobile-home plan liaising with contractors.
Follow-up with ECGS managers for Spain regarding the maintenance of the units.
Coordinate, action and ensure fleet blockages when required (breakdowns, delays, accidents, etc.).

Customer management
In charge of the follow-up of the customers satisfaction in the country of operation:

Follow-up of dashboards.
Regular meetings with Regional Supervisors and Site Managers to improve the customer satisfaction.

Budgets
Work on budget with the Operations Director:

Assist with staff budget.
Assist with external companies’ budget.
Assistance with budget arbitration for equipment and technical check.

Partner campsite management meetings

In coordination with Contracting and assisting Operations Director tasks, meet regularly partner sites management to ensure a good relationship and strengthen ties.
Follow-up and feedback on points to be improved/changed/added on the partner sites with the contracting.

External companies

Assist Operations Director with managing external companies in the area: maintenance, cleaning, inventory local suppliers, etc.
Look for new external collaborators to fulfil all required needs for Operations in Spain and Portugal.
Follow up of payments, ensure the procedure is followed, all BDC are issued, payment is on time.

This role requires close collaboration with your peers and with the various departments concerned, external suppliers, as well as with partner campsites managers and Directors.
In this role, you will need:

Proven operational management experience in hospitality or services.
A high level of numeracy, proficient with Excel and able to control and manage budgets.
Used to work within Google shared documents environment.
Strong leadership, team management, and communication skills.
Problem-solving, budget awareness, and guest satisfaction focus.
Flexibility for travel and logistical operations knowledge.
Collaborative mindset for cross-functional coordination.
Coaching and mentoring experience preferred.
Speak at least English and/or French + the language of the country where allocated.
Cleared driving licence.

Work conditions

Place of work will be the country of operation, with regular travel to sites.
International travel required to attend the group meetings.
Be in possession of all required documents to be eligible to work at the country where allocated.
Work indoors or outdoors in all weathers, all seasons, on foot or motorised.
Equipment provided: phone, laptop, company vehicle and corporate credit card.
Working days are Monday to Sunday, 2 days off per week to be agreed.

Palabra del reclutador
"European Camping Group, valores, una experiencia profesional única, para evolucionar en un entorno multicultural, en destinos de ensueño, para que puedas soñar como ya suenan nuestros clientes. Tu mejor trabajo, sus mejores vacaciones"

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