Hotel Assistant Manager
hace 1 mes
About the Role
As a key member of the pre-opening team at SLS Barcelona, the Assistant Front Office Manager will be responsible for overseeing the Front Office team, ensuring exceptional service and resolving any issues that may arise.
Key Responsibilities
- Assist the Front Office Manager in fostering a positive and structured work environment within the department
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes
- Greet and assist guests in a warm, courteous, and professional manner
- Handle cash and credit transactions, guest complaints and inquiries, and provide accurate information about hotel amenities and services
- Schedule, assign daily work, lead pre-shift meetings, and train team members
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness
- Support and assist team members in handling guest inquiries and requests, and resolve guest complaints
- Maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services
- Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings
Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel
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