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As a Claims Handler you will manage claims, including third party agreements (TPA) and service providers in line with the Markel claims philosophy, Markel Style and Claims Handling Manual.Looking for a role that will have a significant impact on Claims Handling in Spain? Come and progress your career in our European Claims team here at Markel in the beautiful city of Madrid. Join us and play your part in something special If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. What part will you play? As a Claims Handler at Markel, you are not just the person who manages files - you are the face of the company and a key link between the technical, legal and human aspects of insurance. The opportunity: We have an exciting opportunity for a Claims Handler (Liability), based in our impressive Madrid office in the Torre de Cristal. What you’ll be doing: Analysing and managing claims, including third party agreements (TPA) and service providers in line with our Claims Manual Establishing, developing, and expanding broker and customer relationships Reviewing coverage and coordinating with experts and solicitors to determine liability, resulting in successful resolution of each case Prioritising case urgency, ensuring that each claim progresses within the established timeframes Consolidating our footprint as a recognized insurance partner by dealing promptly and effectively with large and midsize claims, with a primary focus on Liability Working closely with our Madrid & Barcelona internal Departments: Underwriting, Sales and Finance, as well as with clients and brokers Championing continuous improvement and working with the team to improve end to end processes and data accuracy Attending regular broker and client meetings with occasional travel within Spain and Europe to represent Markel as required Our must-haves: Bachelors or Masters degree in Law, Business, or similar field Proven experience in a Claims function, ideally with a focus on Liability, in an insurance company, broker or DCA Comprehensive understanding of the regional insurance market Ability to work in a fast-paced environment, multi-task, delegate where necessary, and make quick decisions while maintaining integrity and profitability Effective interpersonal skills as you collaborate with local and regional partners, as well as internal colleagues, across Spain and Europe Strong partnership skills for developing strategic planning to achieve team and company ambitions. Fluency in Spanish and English essential. Additional knowledge of Italian an advantage A positive attitude and a collaborative work ethic The legal right to live and work in Spain Who we are: Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further What’s in it for you? A great starting salary plus annual bonus & strong benefits package 27 days paid holiday plus
