Revenue Operations Associate

hace 7 días


Madrid, España Ebury A tiempo completo

Revenue Operations Associate at Ebury – Madrid (Hybrid: 4 days in the office, 1 day remote)Reports to: VP of Repeat BusinessOverview / About The RoleJoin a multi-faceted role within the global front office team focusing on the Client Portfolio Management (CPM) side of the business. This is a unique opportunity to contribute to a fast-growing, high-performing company and to shape the future of cross-border finance.Responsibilities Owner of CPM Efficiency; map front-to-back problems and drive improvements related to dealing processes, routines, and policies.Collaborate with back-office departments to optimize processes.Maintain up-to-date Policies & SOPs.Track KPIs to increase visibility and support issue resolution.Portfolio Segmentation: revamp client allocation to the CPM team and redefine engagement expectations by client segment.Overwatch: analyze client churn and upsell success; provide feedback to Heads of CPM, Country Managers, and CPMs; act as overwatch champion with regular performance updates.Support commercial AI adoption and transformation to manage a large global CPM team at scale (training routines, analysis of client calls for cross-selling, client



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