Olympus Onsite Support

hace 2 meses


Centro, España OLYMPUS EUROPA SE & CO. KG A tiempo completo

Olympus Onsite Support - Madrid Olympus Iberia S.A.U. (OIB) | Medical Systems | To ensure our customers’ equipment is available when required so that vital and potentially lifesaving procedures can be carried out. Responsibility for supporting a specific site(s) with the aim of maximising customer equipment up-time and efficiency of Olympus and third-party equipment that fall into the service contract agreement. This is achieved by delivering on important proactive and reactive field service requirements, plus educating, and sometimes persuading end users to improve the care and handling of a wide range of medical devices to prevent avoidable equipment damage. This role must be a key contact person for the site and be able to be a pivotal role of communications between all stakeholders and the customer to improve delivery of service and sales. Therefore you must be an ambassador of Olympus. With around 225 employees, Olympus Iberia is one of the largest subsidiaries in Europe. Your responsibilities Customer Support Responsible for managing the logistics of repairs and loans including collection, administration, and distribution. Responsible for improving efficiency within the repair and loan process to improve uptime. Working with the Sales team in product introduction and future sales. Face of the company and on hand to deal with any customer question or query. Responsible for ensuring all customer requests that given to you are actioned. Uptime Support Proactively and regularly visit all stakeholders around the hospitals to manage needs and maximise customer satisfaction. Conduct repair trend observations to find the root cause of problems to reduce avoidable repairs. Where the root cause of repair trends is identified conduct troubleshooting techniques like air/water channel blockage removal to prevent repairs. Conduct basic practical training and education with customers to prevent avoidable repairs and on hygiene/reprocessing topics. Work closely and talk regularly with your local Uptime Support Manager to ensure you have an aligned action plan to achieve repair KPIs and maximise customer satisfaction. Retrieval of data/procedures for customer if/where applicable. Field Service Planned Preventative Maintenance (PPM) on electronics equipment. Flexible endoscope preventative maintenance. Installing Olympus systems including trolleys, processors, light sources etc. Provide technical support where required. If required, schedule field-based engineers to complete repairs. Potential to conduct onsite hygiene testing of Olympus equipment, perform hygiene consulting and also help the customers in case of hygiene issues regarding reprocessing. Stock control management of components held on site. Work closely with the field service engineers to maximise uptime and customer satisfaction. Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives. Shall implement and work to all applicable Health, Safety and Environmental requirements. First interventions on Olympus equipment according to OEM approved standards and quality. Endoscope minor repairs in field according to OEM approved standards and quality. At least once a year, an internal audit will be carried out and corrective actions will be implement according to PDCA system. Education, formal qualifications: Electronic/Electrical Engineering qualification as per country requirement. Professional experience: Desirable background on Multi vendor equipment or experience in engineering roles. Previous experience in large healthcare projects is desirable. Previous experience in engineering role would be advantageous. Previous experience in onsite support for medical equipment would be advantageous. Previous experience in previous Medical field / Engineering would be advantageous. Ability to work on own initiative and be pro-active to change is essential. Excellent interpersonal skills is essential. Knowledge/Experience in Hygiene desirable not essential. Requirements: Travel is a requirement of this role and, therefore, applicants must possess a full, clean driving licence. Good standard of Mathematics & English attained is desirable. Natural ability to build and maintain strong relationships (people person). Professional attitude with an eagerness to learn. Be comfortable working within a theatre/procedure/decontamination environment. Ability to work flexibly i.e., stay late or work weekends to meet customer requirements. Benefits: Trainings Pension Plan Company car Internet Life Insurance About Olympus Medical Systems The Medical Systems Division represents Olympus’ largest business domain and is the global market and technology leader for medical endoscopes. Olympus aims to continuously find better and more economical solutions to medical issues which improve the well-being of patients, enhance the working environment for doctors and nursing staff and help to develop the overall performance of health care providers.
#J-18808-Ljbffr



  • Centro, España Astellas Pharma Europe A tiempo completo

    About Astellas: At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...


  • Centro, España NOVA Biomedical GmbH A tiempo completo

    Career Opportunities with Nova Biomedical Corporation Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities. Job Summary and/or Key Objectives Plans, schedules, and delivers emergency and proactive onsite and remote support on all Nova...


  • Centro, España Savior Artigos Texteis Lda A tiempo completo

    Customer Service, Tech Support, Sales, Account Manager Job Openings: Customer Service, Tech Support, Sales, Account Manager About the Job ***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian *JOB VACANCIES: Customer Service /...


  • Centro, España Cross Border Talents A tiempo completo

    ***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian *JOB VACANCIES: Customer Service / Technical Support / Sales / Digital Marketing *LOCATIONS: Spain / Greece / Portugal / Malta / Cyprus / Romania / Bulgaria / Germany / Belgium /...

  • System Administrator

    hace 2 meses


    Centro, España Pentasia A tiempo completo

    Position: System Administrator Our company is a key player in the service and technology sector, specializing in providing solutions that support iGaming platforms. We focus on IT and marketing services across multiple regions, including Europe, Africa, and Latin America. Our team is committed to bringing onboard the most talented and driven individuals who...

  • Onsite Sales Trainer

    hace 2 meses


    Centro, España Pandora AS A tiempo completo

    Reporting to the Sales Training Manager for Western Europe, you will join the training team that is composed of 8 people based in 3 markets - France, Spain, Portugal. This role is based in Madrid and will contribute to the creation of training materials as well as ensuring the delivery of training through a variety of channels available. WHAT YOU WILL DO The...

  • Onsite Sales Trainer

    hace 2 meses


    Centro, España PANDORA A tiempo completo

    Based in Madrid Scope - Spain Reporting to the Sales Training Manager for Western Europe, you will join the training team that is composed of 8 people based in 3 markets - France, Spain, Portugal. This role is based in Madrid and will contribute to the creation of training materials as well as ensuring the delivery of training through a variety of channels...

  • Sr Financial Analyst

    hace 4 semanas


    Centro, España Thermo Fisher Scientific A tiempo completo

    Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Summary: Join our team at Thermo Fisher Scientific as a Senior FP&A Financial Analyst. In this role, you will collaborate with senior leaders to analyze data, prepare financial reports, and forecast business performance. Reporting to the Senior FP&A Manager for...


  • Centro, España Suntory Holdings Limited A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 8399 YOU You will be responsible for the operations of secure and highly available Network & Communications infrastructure that support the SBFE business, with support and guidance from the global infrastructure team. The Infrastructure Analyst will...

  • Service Technician

    hace 1 mes


    Centro, España Hitachi Vantara Corporation A tiempo completo

    Description We are seeking a skilled and motivated Service Technician to join our team. This role requires extensive travel, with the technician being away from home from Monday to Friday, depending on the workload. The ideal candidate will have a strong background in electrical systems, good English communication skills, and the ability to work...


  • Centro, España goFLUENT A tiempo completo

    About the company goFLUENT is fundamentally disrupting the language learning and assessment market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of building and assessing language skills through its platform, a unique blend of AI-powered technology, unmatched content...


  • Centro, España goFLUENT Group A tiempo completo

    About the company goFLUENT is fundamentally disrupting the language learning and assessment market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of building and assessing language skills through its platform, a unique blend of AI-powered technology, unmatched content...


  • Centro, España Ll Oefentherapie A tiempo completo

    Sells a subset of product or services directly or via partners to small-and-medium sized accounts. The role is a combination of a Field Sales Rep and Inside Sales Rep.Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be a combination of geographic, product, industry, and other...

  • Jr. Data Analyst

    hace 2 meses


    Centro-Madrid, España IKONO A tiempo completo

    **Jr Data Analyst** IKONO is an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared...


  • Centro, España Kudzu Interactive, Inc. A tiempo completo

    Associate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...


  • Centro, España Boston Scientific Gruppe A tiempo completo

    Therapy Development Coordinator EMEA (based in Spain) Onsite Location(s): Madrid, Spain Additional Locations: Spain-Madrid Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...


  • Centro, España Kudzu Interactive, Inc. A tiempo completo

    Associate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...


  • Centro, España Boston Scientific A tiempo completo

    About the role : The Senior Quality System Specialist will serve as a key Regional Quality Functional Representative on the Magellan Program for EMEA Satellite Offices (SO), working closely with the EMEA Magellan Distribution Quality Lead and EMEA Quality Core team, to assess, evaluate the Magellan implementation impact locally on the EMEA Satellite offices...


  • Centro, España DiliTrust A tiempo completo

    Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology. Our Impact: From General Meeting reports to AI-assisted contract lifemanagement, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global...

  • Network engineer

    hace 2 meses


    Centro, España GMV Spain A tiempo completo

    If the washing machine program is the only one you can’t figure out.... Your place is with us! We are looking for candidates to join our ground segment network team , which is responsible for the design, implementation and deployment of communication networks for satellite navigation systems. The team includes network and hardware experts in charge of...