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FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.We invest in our people, enabling you to develop your skills and build on your experience.If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you. Client Service Manager Role Location: Valencia (Spain) Department: Client Service Management Employment Type: Permanent Sector: Finance/Alternative Investment Fund Management Job Description FundRock LIS S.A. as part of Apex Group is a successful third-party AIFM headquartered in Luxembourg, delivering fund solutions to world renowned investment managers and fund initiators. We focus on private equity, real estate, infrastructure and debt asset classes. With more than 100 professionals and over 200 alternative investment funds (AIF) on our platform we are today the leading third-party AIFM in private funds space in Luxembourg. We are seeking a highly motivated and client-focused Client Service Manager to join our team in Valencia to support our Luxembourg Alternative Investment Fund business.Job specification: • Work proactively on a portfolio of clients to support the daily activities of the funds under management. • Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries.• Set-up and lead AIFM service review calls with clients to maintain a strong relationship.• Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls.• Ensure compliance with internal and external processes. • Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures.• Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information.• Ensue all funds have up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum.• Prepare the Operating Memorandum and coordinate internal and external review of such document. • Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms, other fund related reports with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing information. • Ensure all investor subscription documents incl. side letters are saved on client folder. • Manage investors side letter matrix and resolve any gaps on responsible parties or approaching deadline. • Where Fund Rock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board Meeting Agenda.• Present AIFM report in the Board Meeting.• Ensure coordination and review of fund financial reports and long form reports.• Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company.• Prepare cash
