Senior ITSM Consultant

DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists collaborating in more than 70 countries together with an exceptional network of partners we offer advanced IT services and solutions.In Spain we are one of the main leaders in the IT market. We have nearly 8,000 professionals distributed in thirteen locations with centers of excellence in cutting‑edge technologies such as Cloud, Business Intelligence, AI or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We work with leading companies in the country that trust us to guide their digital transformation.We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.At DXC Spain we are looking for a Senior ITSM Consultant to join our great team of AdvisoryX .We are hiring a Senior ITSM Consultant to join AdvisoryX IT Strategy & Transformation . You will own and lead client‑facing ITSM consulting engagements acting as the primary advisor for service management strategy and execution. Your mission is to design, implement and improve the end‑to‑end ITSM operating model and ways of working, delivering measurable outcomes in cost, risk and service experience.Requirements Education : Bachelors in Engineering/Computer Science or similar. MBA / Master in IT Management is nice to have .Technical background : hands‑on exposure to service operations (e.g. ITO/NOC/SOC/Workplace/Platforms/Networks) and solid understanding of architectures and integrations.Delivery background : prior experience as IT Services/Operations Manager and/or Programme/Project Manager in large or multi‑client environments in addition to consulting.Experience : 10 years across ITSM operations and consulting; 5 leading complex transformations.Frameworks : ITIL 4 . IT4IT exposure is a plus.Tooling : practical experience with ITSM/ESM platforms (e.g. ServiceNow/JSM/BMC), CMDB/Discovery, observability, AIOps and runbook/RPA automation.Languages : professional Spanish and English (is a must).Nice to have (certifications & knowledge beyond core ITSM) Certifications: ISO 20000, ISO 27001, Internal Auditor, PMP/PRINCE2, DevOps or SRE Foundation, ServiceNow CSA/ITSM.Experience in multitower/multivendor Transition & Transformation vendor governance (RFI/RFP due diligence) and hybrid operations in AWS/Azure/GCP .Continuous improvement (e.g. Six Sigma Green Belt) and agile practices (e.g. PSM I).Tasks You will lead client engagements from discovery to adoption: run assessments, define scope and success criteria, shape the transformation roadmap and steer delivery. Typical work includes operating model definition for ITSM processes (re‑design and standardisation), tooling evaluations and migrations (e.g. to ServiceNow), data and CMDB governance, observability/AIOps enablement, automation of L1/L2 through runbooks/RPA and knowledge management. You will facilitate decision forums with stakeholders (IT Operations, Architecture, Security, FinOps) and ensure compliance with service governance and audit requirements. When needed you will take command of Major Incident governance and drive post‑mortems and CSI initiatives.Key responsibilities Own client ITSM consulting engagements end‑to‑end: discovery, scope, roadmap, delivery, governance and adoption.Design the target ITSM model (policies, RACI, process standards, templates) and guide implementation.Lead process/tool transformations and platform migrations with a value‑driven approach.Establish and track operational metrics (SLA/OLA availability, MTTR/MTBF, FCR) and drive automation.Govern CMDB/service mapping data quality and change traceability; enable risk‑based change.Coordinate with Delivery, Architecture, Security and FinOps across multitower/multivendor environments.Mentor consultants and client teams; contribute reusable methods and artefacts.Support pre‑sales with scope estimates and value cases (ROI/TCO) when required.What will you find at DXC Leading projects in market reference clients.Flexibility and work‑life balance.Work with leading technologies within the IT sector.Access to DXC University with unlimited certifications.Social and responsible commitment.Stable employment.Social benefits.At DXC Technology we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is available .Required Experience: Senior ICKey Skills: Eclipse, Disaster Recovery, .NET, High Availability, Redshift, Data Management, IP Networking, Neo4j, Data Warehouse, Pre‑sales, Oracle, DynamoDBEmployment Type: Full‑TimeExperience: yearsVacancy: 1#J-18808-Ljbffr