Technical Support Engineer

Technical Support Engineer - Fire Protection Effective fire suppression is a multifaceted challenge that demands a wealth of products, systems, and knowledge. In a world where business demands and risks are high, we deliver expertise, innovations, and service to our customers — and have been since we patented the modern fire sprinkler over 140 years ago. Johnson Controls manufactures, configures, and installs an unmatched range of Fire Suppression systems including sprinklers, valves, extinguishers, agents, special hazards systems, related components, and fittings. What you will do As a vital member of our Fire Suppression team, you will provide essential design services, estimations, technical support, and training for our advanced Fire Suppression Products. Collaborating closely with Sales, Inside Sales teams, customers, and distributors, you will ensure our clients receive the best advice on product applications and compliance with design standards, making a significant impact on their safety and success. Location: Barcelona or Madrid How you will do it Act as a trusted advisor, assisting sales and customers in the proper application, installation, and maintenance of our systems, ensuring alignment with relevant standards. Generate project-related design examples and calculations to support sales, preparing accurate quotations based on predefined conditions. Create detailed product bills of materials upon request from the Sales & Inside Sales Departments. Interpret and review technical specifications, applying the appropriate standards and regulations. Produce system drawings and hydraulic calculations, ensuring accuracy and compliance. Analyze customer needs and requirements, providing tailored solutions that exceed expectations. What we are looking for… Bachelor’s degree in industrial engineering or a related field. Minimum of 3 years of relevant experience. Proficient in English, with strong communication skills. Additional language would be valuable. Experience with AutoCAD. Experience with BIM would be appreciated. Advanced knowledge of Excel will be valued. Service-oriented mindset with a focus on customer satisfaction, demonstrating problem-solving abilities. Join our dynamic team at Johnson Controls, where your innovative mindset and collaborative spirit will contribute to creating safe and efficient environments for our clients. What we offer Johnson Controls offers an attractive compensation package based on your qualifications and experience, with the possibility to opt into a Flexible Compensation Plan. In addition to our salary policy, we offer job stability, continuous training, opportunities for professional development, and an excellent working environment as part of our employee benefits package. By working with us, you will be part of a global company that embraces diversity, rewards excellence, and inspires people to reach their full potential. In a constantly evolving environment, we will lay the foundation for you to build a career path as unique as you are. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you — and so are we. Who We Are The future is being built today, and Johnson Controls is making that future more productive, safe, and sustainable. We create smart buildings, energy-saving solutions, integrated infrastructure, and next-generation transportation systems that work together seamlessly to fulfill the promise of building smart cities and communities. At its core, that promise is about delivering innovation to improve people’s lives and the world around us. Our industry-leading portfolio of building technologies and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®. For more information, visit . This job posting has been written with fairness and non-discrimination in mind, regardless of gender, race, ideology, or any other factor. Specifically, it respects current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and code of conduct. #LI-CG1