Store Director

We are partnering with a luxury fashion house seeking an experienced and service-driven Store Director to lead its boutique in Madrid.This role offers the opportunity to work within a confidential luxury retail environment defined by craftsmanship, heritage, and elevated customer experience, where attention to detail and discretion are paramount.The Role As Store Director, you will have full ownership of the boutique's performance, overseeing client experience, commercial results, and operational excellence while upholding the highest service standards.Key Responsibilities: Champion a refined, personalised client experience aligned with luxury service standardsBuild and nurture long-term client relationships and a strong local client networkRepresent the business with professionalism, discretion, and integrityDrive store performance and achievement of commercial objectivesAnalyse KPIs and implement strategies to maximise sales and client engagementEnsure strong product knowledge across the teamMaintain impeccable visual, merchandising, and operational standardsOversee stock management, inventory accuracy, and daily operationsEnsure compliance with internal policies and retail excellence guidelinesLead, coach, and develop a high-performing retail teamSupport recruitment, onboarding, and continuous trainingFoster a respectful, professional, and service-led cultureProfile Proven leadership experience within luxury, premium, xcskxlj or high-end retailStrong commercial acumen with a hands-on leadership approachClient-focused mindset with a refined service styleDetail-oriented, composed, and strategicFlexible availability, including weekendsWhy This Opportunity Join a luxury retail business recognised for excellenceCareer progression within a premium retail environmentCulture built on leadership, discretion, and consistencyDue to high application volumes, only shortlisted candidates will be contacted.Store • Alicante, ES#J-18808-Ljbffr