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Customer Support Agent with Farsi

hace 1 mes

Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office.

Location: Limassol office or hybrid if out of Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

REQUIREMENTS:

  • Excellent Farsi language, both oral and written. Fluent in English.
  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.

BENEFITS:

    • Remuneration according to qualifications and experience
    • Medical Insurance Scheme
    • Provident Fund
    • 13th Salary
    • Company’s Group Discount Scheme
    • Inhouse fitness room with classes offered
    • Modern working space at a central and convenient location of Limassol close to the highway
    • Friendly multinational environment
    • Opportunities for professional learning and growth