Customer Support Agent With Farsi

hace 1 día


Madrid, España buscojobs España A tiempo completo

In collaboration, we are working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office.

Location : Limassol office or hybrid if out of Limassol, Cyprus

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

  • Proven customer support experience
  • Experience / background in Forex and the Financial Market is a plus
  • Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on weekly rotating shifts (morning / afternoon / night)

REQUIREMENTS :

  • Excellent Farsi language, both oral and written. Fluent in English.
  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead / client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.

BENEFITS :

  • Remuneration according to qualifications and experience
  • Medical Insurance Scheme
  • Provident Fund
  • 13th Salary
  • Company’s Group Discount Scheme
  • In-house fitness room with classes offered
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
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