User Experience Consultant

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role The User Experience (UX) Consultant plays a critical role in ensuring that new customers quickly realize value from the Quantum Metric platform by establishing foundational user interface configurations that drive adoption from the very start of onboarding. Although not directly customer-facing, this role partners across teams to design, configure, and optimize the platform experience, enabling customer-facing teams to deliver seamless, impactful engagements. This role requires proficiency in the Quantum Metric platform to build out individual digital properties, including key components such as individual workspaces with optimal segmentation, navigation, dashboards, and alerts. The User Experience Consultant plays a pivotal role in delivering the first measurable and tailored insight to set the engagement up for ongoing success as the Business Consultant assumes ownership after implementation is complete. In addition to onboarding implementation, the User Experience Consultant will contribute to broader platform experience initiatives, including tailored vertical audits that establish consistent, standardized structures across the platform and ensure scalability of best practices. Responsibilities Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers, ensuring their Quantum Metric partnership is positioned for long-term success and rapid time to value. Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports, tailoring each digital property’s setup to industry-specific needs and best practices. Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership. Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX, driving accountability and visibility while achieving internal goals from production deployment to first insight delivery. Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices, and partner with Implementation Engineers to remediate gaps. Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes, contributing new approaches to leverage Quantum Metric technology and addressing emerging customer use cases. Support Large-Scale Optimization Initiatives: Assist the team with high-impact subscription optimization projects across the existing customer base. Provide overflow capacity by preparing behind-the-scenes analyses to support Business Consultants with insight discovery for upcoming enablement sessions. Enable and Upskill the Team: Act as a subject matter expert on digital property onboarding, educating new hires, leading training sessions, sharing knowledge in team forums, and partnering with