IT Service Desk Engineer

At Tosca, we are passionate about creating smarter and more sustainable supply chains. As a global leader in reusable packaging solutions, we empower our customers to reduce waste, optimize costs and unlock efficiency. Join our team as an IT Service Desk Engineer Are you passionate about solving technical challenges and delivering exceptional support? In this role, you’ll be the go-to expert for IT troubleshooting and escalation, working closely with cross-functional teams, departments, and vendors to identify issues and drive effective solutions. You’ll play a key part in ensuring smooth operations by managing escalations, collaborating with Infrastructure and Application Development teams, and keeping stakeholders informed every step of the way. From updating our Service Desk Ticketing System to following up with team members, site managers, and leadership, your work ensures that problems are resolved quickly and efficiently. test and implement those solutions. You provide support and install all equipment, including PCs/laptops, printers, and Teams phones, as well as offer Service Center technology support. You manage and support system infrastructure across multiple client systems, leveraging available tools and resources. You handle the professional lifecycle and asset management of IT end-user hardware (PCs, laptops, phones, accessories). You apply basic networking and troubleshooting skills, including Client PC connectivity (Ethernet, TCP/IP, DNS, and VPN). You provide Tier 1 Service Center Support and monitor existing scanning applications and data integration programs and processes between various applications, machines, and tools, working closely with engineering and other applicable resources. You maintain confidentiality regarding the information processed, stored, or accessed by end-users on the network. You provide after-normal-business-hours support when required You have an associate or bachelor’s degree in a technical discipline with 2–3 years of experience in a technical operating capacity (preferred), or 3–4 years of experience working in a technical capacity. You have a great understanding of English & Spanish. You are knowledgeable in troubleshooting Microsoft Windows 10 and 11 workstations. You have experience with Windows Server 2012–2020. You can maintain Microsoft Active Directory and work with Azure, Intune, Exchange, and Office 365 Administration. You are familiar with PC hardware, server hardware, printers, scanners, computer peripherals, and mobile devices (iOS, Android). You demonstrate strong customer service and troubleshooting skills. You can communicate technical information clearly, both verbally and in writing, to a wide range of end-users. You have 2+ years of experience working in a Windows/Mac environment. You can work with users both on-site and remotely. You demonstrate resourcefulness and independent thinking when troubleshooting various IT inquiries. You hold a valid driver’s license, category B What's in it for you? We continuously invest in your personal and professional development through our training & coaching programs. You will join a dynamic and fast-growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. We cultivate a tight-knit team of smart people who care about their work and their colleagues. External recruitment services/agencies will not be used for this position.