Customer Service Support Agent with Portuguese

hace 5 días


Madrid, España Planet A tiempo completo

About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. What you will do Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication Through experience, independently assign priorities to reported issues Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform Manage and safeguard the confidentiality, performance, and availability of our business applications Who you are You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role You have strong skills in MS Office (especially MS Excel/Outlook) You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement Experience in the Card



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