Financial Operations Graduate

hace 3 semanas

León, España Ebury A tiempo completo

Financial Operations Graduate
León Office - Hybrid: 4 days a week office based working, 1 day working from home - including shift work in the evenings to support trading in different time zones - evening shifts will be paid an enhanced rate of pay
We are expanding our operations to the north of Spain and we are looking for candidates to drive our dreams in León.
Responsibilities:

Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
Completion of payment beneficiaries, in accordance with internal processes
Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
Take responsibility for assigned tasks and demonstrate end to end ownership
Creation and manual enrichment of transaction reporting files
Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts
Investigation of unallocated and/or non-received funds, and rejection or escalation as required
Funding client trades, where manual funding is required
Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
Conduct basic updates on client information adhering to the relevant processes and procedures
Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
Adhere to all internal policies, processes and procedures
Meeting quality standards and adherence to SLAs
Offer where applicable and seek feedback, learn from mistakes

Requirements:

Practice good office etiquette through punctuality, attendance and behaviour
Proactive, with the ability to work within strict time-frames and under pressure
Diligent, with good attention to detail
Good communication skills, both written and verbal
Speak fluent Spanish and have an advanced level of English
Co-operative, and comfortable working in a team environment
Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
Motivated, with a desire to make Ebury a success

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