Financial Operations Graduate

hace 1 mes

León, España Ebury A tiempo completo

Financial Operations Graduate

León Office - Hybrid: 4 days a week office based working, 1 day working from home - including shift work in the evenings to support trading in different time zones - evening shifts will be paid an enhanced rate of pay

We are expanding our operations to the north of Spain and we are looking for candidates to drive our dreams in León.

Responsibilities:

Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs

Completion of payment beneficiaries, in accordance with internal processes

Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm

Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes

Take responsibility for assigned tasks and demonstrate end to end ownership

Creation and manual enrichment of transaction reporting files

Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accounts

Investigation of unallocated and/or non-received funds, and rejection or escalation as required

Funding client trades, where manual funding is required

Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI

Conduct basic updates on client information adhering to the relevant processes and procedures

Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed

Adhere to all internal policies, processes and procedures

Meeting quality standards and adherence to SLAs

Offer where applicable and seek feedback, learn from mistakes

Requirements:

Practice good office etiquette through punctuality, attendance and behaviour

Proactive, with the ability to work within strict time-frames and under pressure

Diligent, with good attention to detail

Good communication skills, both written and verbal

Speak fluent Spanish and have an advanced level of English

Co-operative, and comfortable working in a team environment

Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures

Motivated, with a desire to make Ebury a success

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