manager post-booking channel

Welcome to this recruitment process with Vueling Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills. We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.  Job Purpose  Manage and orchestrate the post-booking flows and digital touchpoints across all direct customer channels, within the scope of the e-commerce and digital customer experience strategy, in alignment with business stakeholders, product vision, technological feasibility and customer feedback, in order to maximise revenue, minimise operational costs and enhance digital self-service and satisfaction in the post-booking phase. Main Accountabilities  Ensure product development is strategically aligned, commercially relevant, and prioritised based on customer and business value. Ensure product development meets user needs, market expectations, and business objectives. Deliver focused, achievable plans that balance commercial goals, customer benefit, and development capacity. Ensure structured, efficient, and trackable product delivery cycles. Avoid misalignment and delays by securing crossteam commitment and operational integration. Generate evidence-based insights that shape product decisions and drive continuous improvement. Ensure the usability and clarity of post-booking flows meet customer expectations and business standards. Maintain product relevance and responsiveness in a dynamic commercial and technological environment. Facilitate seamless handover and efficient implementation by development teams. Optimise development workflows and resource allocation while maintaining delivery standards. Maintain momentum, ensure quality and support teams in overcoming blockers. Identify friction points and opportunities to improve engagement, usability and performance. Align product iterations with real user needs and expectations. Ensure coherent strategies and efficient cross-team delivery on commercial and operational goals. Maintain transparency, alignment and support from the wider organisation. Ensure balanced, realistic and value-driven planning. Keep the product competitive and responsive to digital innovations and industry shifts. Ensure the Vueling post-booking experience remains distinctive and strategically ahead. Enable data-driven performance tracking and strategic evaluation. Identify optimisations and enhance revenue, experience and efficiency. Continuously evolve product quality and feature value. Ensure long-term relevance, adoption and commercial contribution. Optimise self-service capabilities, reduce contact centre dependency, and generate ancillary revenue. Identify service gaps, reduce dissatisfaction, and proactively enhance customer experience. Drive digital-first adoption, reduce operational expenses and increase efficiency. Make the department managed a better place to work. Fulfill the mission of the job if it is in the employee´s hand. Main Responsibilities - Tasks Develop and communicate the product vision, strategy and roadmap, aligning goals and insights with business leaders and stakeholders. Collaborate with stakeholders to define product features, functionality, and positioning. Create and maintain the product roadmap, prioritising features and enhancements with cross-functional input. Break down the roadmap into actionable and measurable product releases and sprints. Collaborate with cross-functional teams to align on product priorities and ensure timely execution. Facilitate user research, gather feedback and analyse data to identify user needs and pain points. Collaborate with UX/UI designers to create intuitive, user-centric digital product experiences. Continuously refine and iterate product requirements based on feedback and insights. Work closely with Tech Leads and Product Owners to translate business requirements into technical specifications. Coordinate and prioritise development efforts, ensuring timely and high-quality product delivery. Conduct product reviews, provide feedback, and resolve development challenges. Monitor adoption and usage analytics of post-booking products and features. Gather customer feedback and translate insights into actionable improvements. Collaborate with internal stakeholders including executives, sales, marketing and customer support. Communicate product updates, progress and milestones to stakeholders at different levels. Manage expectations and negotiate priorities across business needs, capacity constraints and market changes. Stay informed of market trends, competitor strategies and emerging technologies. Monitor competitors' products and identify opportunities for differentiation and innovation. Define KPIs to assess product success and impact. Analyse performance metrics, customer feedback and market data. Collaborate with the team to prioritise and implement improvements and fixes. Iterate on the product to meet changing customer needs and business goals. Oversee the digital customer experience in key post-booking flows (Manage My Booking and Check-in). Monitor customer frustration and usability friction in post-booking flows. Support reduction of call centre volumes and associated costs through improved digital self-service. Organize and manage the team, promoting their development, teamwork and communication, between their collaborators and the rest of the Company. Perform any other responsibility or function that is assigned inherent to the job. Main Relationships Customer Experience Team: to align digital flows with user expectations and reduce contact centre dependency. Vueling Tech / IT Product Owners and Developers: to coordinate roadmap execution and technical implementation. Commercial Stakeholders (Ancillaries, Payments, Loyalty): to support monetisation strategies and flow integration. A/B Testing Providers: to support optimisation of UX and revenue through experimentation and insight validation. Education Bachelor's degree in Engineering, Business, Marketing, Statistics, Computer Science, Communications, Economics, or any related field. Experience  A minimum of 5 years of experience in roles related to Product Management, Software Development, Data Product Ownership, or AI Product Development. Languages  English and Spanish C1 Location Viladecans, Barcelona Level  People Manager 4 We are the only Top Employer airline in Europe For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more. #FlyToYourFullPotentialEvery single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.  Our Culture  We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other. Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places Learn more about our Mission, Vision, & Values. Our Recruitment Process  Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience Please take a closer look at how our process works.