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Your Role: The Senior Housing Coordinator is a full-time, permanent role supports students from colleges and universities across the United States, ensuring they have an exceptional experience while studying abroad. This role requires confidently leading the daily operations of housing management, supporting students, and building positive relationships with housing vendors and homestay families. The position involves overseeing all aspects of student housing and requires a highly skilled administrator with excellent project management abilities. This opportunity is ideal for someone looking for diverse responsibilities, exposure to various areas of international education, and the fulfillment of helping students grow and succeed during their time abroad. What You'll Do: Housing Management Monitor and anticipate housing needs based on enrollment. Handle vendor negotiations, contract supervision, and budget adherence. Manage housing logistics, including maintenance, vacancy minimization, and damage resolution. Oversee housing evaluations and maintain high service standards. Record and manage housing-related data, including costs, incidents, and vendor evaluations. Student Support Address daily student housing needs and manage escalated and non-escalated issues. Coordinate student housing policy enforcement and update case records. Facilitate apartment visits, check-ins, and check-outs to ensure smooth transitions. Provide orientation support, guided activities, and cultural acclimatization assistance. On-Call and Emergency Services Rotate on-call duties, responding to emergencies and providing immediate assistance. Address urgent student concerns with professionalism and authority. Vendor and Facilities Coordination Maintain relationships with landlords and property managers. Organize and oversee facility maintenance and supply management. Prepare housing for student arrivals, ensuring readiness and quality standards. Cultural and Academic Integration Guide academic integrated activities, excursions, and local cultural engagements. Actively assist during major events like orientations, arrivals, and farewells. Staff Management Recruit, train, and develop staff to ensure high-quality program delivery. Conduct regular performance evaluations, offering constructive feedback and encouraging professional growth. Foster a collaborative and inclusive team environment. Financial Management Assist in budget development and financial oversight to meet strategic goals while ensuring resources are used effectively. Monitor and implement cost-control measures. Oversee timely and accurate processing of invoices and payments related to housing. Stakeholder Management Work in close partnership with location and functional leadership and input into the location strategy relative to housing. What Makes a Great Candidate: Bachelor's degree or equivalent. Fluency in English and Spanish. Experience working with students, particularly international students. Familiarity with local cultural, social, and housing landscapes. Proficiency in software systems for data and case management (e.g., Salesforce). Ability to work with diverse identities. Experience living or working abroad, with knowledge of the local culture, history, and business practices. Knowledge of the U.S. higher education system Authorization to work in the location of the role. Person Specification Collaborative leader that fosters a culture of high performance. Excellent verbal and written communication skills, with the ability to interact effectively with students, colleagues, and external partners. The ability to build and maintain professional relationships with a variety of stakeholders. A creative and flexible approach to addressing challenges, both anticipated and unforeseen. Excellent time-management and organizational skills with the ability to juggle multiple tasks and deadlines. Ability to work both independently and collaboratively with teams locally and globally. Strong sense of empathy and commitment to student welfare, with a professional but approachable demeanour. We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position. Who We Are: Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply. Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
