Soft Services Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position available in Luxembourg and Madrid / Barcelona What this job involves As a Soft Services Manager at JLL you’ll ensure high‑quality and consistent delivery of soft services across our Integrated Facilities Management operations while managing critical vendor relationships that directly impact client satisfaction and operational excellence. This strategic role requires you to work closely with QBP Soft Services Lead Procurement teams and onsite delivery teams to protect contractual obligations while identifying and delivering best practices and innovations from across JLL and the FM industry. You’ll have overall responsibility for three key vendor relationships including Business Services Cleaning / Waste & Recycling and Stationery & Office Supplies, ensuring all services are managed according to IFM vendor management processes and compliance standards. This position offers the opportunity to drive sustainability initiatives, lead continuous service improvements and build key relationships with Facility Managers and Office Service Coordinators across the IFM portfolio. What your day‑to‑day will look like Manage three key vendor relationships for Business Services (mail / courier operations reprographics copy areas), Cleaning / Waste & Recycling and Stationery & Office Supplies while ensuring compliance with IFM vendor management processes. Work closely with onsite delivery teams to ensure full compliance with EHS regulations while managing services consistently across the portfolio of sites. Build key relationships with Facility Managers and Office Service Coordinators across IFM to identify and deliver continuous service improvements while meeting delivery goals. Ensure vendors are managed in accordance with contracts, Key Performance Indicators and Service Level Agreements while overseeing reporting flows and budget requirements. Lead seamless mobilisation of new sites in collaboration with Sourcing Manager while ensuring vendor management aligns with both IFM and client contract requirements. Drive sustainability initiatives within areas of responsibility while ensuring consistency and quality of global soft services including tea points, copy areas and meeting‑room provisions. Identify and implement best practices and innovations from across JLL and the FM industry to continuously grow and develop service delivery standards. Required Qualifications Minimum 6 years of experience in Facilities Management within large commercial organisations. Proven experience owning facilities contracts and managing suppliers/contractors effectively. Experience working with quality environmental and EHS management systems. Bachelor’s degree or equivalent educational background. Strong vendor/contract management skills with demonstrated decision‑making and complex problem‑solving abilities. Excellent verbal and written communication skills with high level of IT literacy. Practical experience in soft services contract delivery with good working knowledge of soft services operations. Preferred Qualifications Quality EHS and environmental related accreditations or certifications. Facilities Management industry recognised qualifications (BIFM, FMP, CFM or similar). Experience driving sustainability initiatives within facilities management operations. Background in managing multiple vendor relationships simultaneously across diverse service categories. Knowledge of IFM (Integrated Facilities Management) processes and best practices. Experience with budget management and financial oversight of vendor contracts. Understanding of compliance requirements and regulatory standards in facilities management. Location On‑site Madrid, ESP If this job description resonates with you we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table #J-18808-Ljbffr