Soft Services Manager

JLL empowers you to shape a brighter way .   Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    POSITION AVAILABLE BOTH IN LUXEMBOURG AND MADRID/BARCELONA What this job involves: As a Soft Services Manager at JLL, you'll ensure high-quality and consistent delivery of soft services across our Integrated Facilities Management operations while managing critical vendor relationships that directly impact client satisfaction and operational excellence. This strategic role requires you to work closely with QBP Soft Services Lead, Procurement teams, and onsite delivery teams to protect contractual obligations while identifying and delivering best practices and innovations from across JLL and the FM industry. You'll have overall responsibility for three key vendor relationships including Business Services, Cleaning/Waste & Recycling, and Stationery & Office Supplies, ensuring all services are managed according to IFM vendor management processes and compliance standards. This position offers the opportunity to drive sustainability initiatives, lead continuous service improvements, and build key relationships with Facility Managers and Office Service Coordinators across the IFM portfolio. By joining our collaborative team, you'll contribute directly to JLL's reputation for operational excellence while advancing your career in a dynamic environment that values innovation, quality delivery, and professional growth within the facilities management industry. What your day-to-day will look like: Manage three key vendor relationships for Business Services (mail/courier operations, reprographics, copy areas), Cleaning/Waste & Recycling, and Stationery & Office Supplies while ensuring compliance with IFM vendor management processes Work closely with onsite delivery teams to ensure full compliance with Environmental Health and Safety regulations while managing services consistently across the portfolio of sites Build key relationships with Facility Managers and Office Service Coordinators across IFM to identify and deliver continuous service improvements while meeting delivery goals Ensure vendors are managed in accordance with contracts, Key Performance Indicators, and Service Level Agreements while overseeing reporting flows and budget requirements Lead seamless mobilization of new sites in collaboration with Sourcing Manager while ensuring vendor management aligns with both IFM and client contract requirements Drive sustainability initiatives within areas of responsibility while ensuring consistency and quality of global soft services including tea points, copy areas, and meeting room provisions Identify and implement best practices and innovations from across JLL and the FM industry to continuously grow and develop service delivery standards. Required Qualifications: Minimum 6 years of experience in Facilities Management role within large commercial organizations Proven experience owning facilities contracts and managing suppliers/contractors effectively Experience working with quality, environmental, and EHS management systems Bachelor's degree or equivalent educational background Strong vendor/contract management skills with demonstrated decision-making and complex problem-solving abilities Excellent verbal and written communication skills with high level of IT literacy Practical experience in soft services contract delivery with good working knowledge of soft services operations. Preferred Qualifications: Quality, EHS, and environmental related accreditations or certifications Facilities Management industry recognized qualifications (BIFM, FMP, CFM, or similar) Experience driving sustainability initiatives within facilities management operations Background in managing multiple vendor relationships simultaneously across diverse service categories Knowledge of IFM (Integrated Facilities Management) processes and best practices Experience with budget management and financial oversight of vendor contracts Understanding of compliance requirements and regulatory standards in facilities management. Location: Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. Location: On-site –Madrid, ESPJob Tags: GREFIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. 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