Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.MAIN TASKS:- Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.- Support the Project Manager/ Delivery Manager in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.- Detect and notify risks in the technical management of project/client profitability.- Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.- Ensure the fulfillment of the project's technical objectives.- Ensure compliance with the agreed software quality standards with Omega's Technical Management.- Supervise the effort estimations of the development and support team during the testing phase of a project.- Collaborate with the PM/DM in project demos for the client.- Ensure the final delivery of technical documentation for a project.- Participate in the development and training of the technical team, advising them to improve their technical skills.- Identify possible technical Up & Cross Selling opportunities.- Identify possible methodological improvements for the technical team.- Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.REQUIRED EXPERIENCE:- At least 3 years of total relevant experience, including 2 years in a Senior Developer role or a similar position.- Experience in the different clouds: Sales Cloud, Service Cloud, Marketing Cloud.- Experience with agile methodologies.- High level of English.WHAT DO WE OFFER- Permanent contract.- Flexible Schedule. We make it easy. Balance your professional and personal life.- Certifications plan. Improve your skills and get the official certificate from our main partners.- Home Office. You decide and we support you.- Flexible retribution (public transport ticket, Ticket restaurtant, ...).- Health insurance.- OMEGA in action. Our commitment to a better society is not just an intention- Professional development: Evolve, grow and get where you want to go.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.