Technical Support Engineer
hace 2 días
Who we are. Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence, with offices and partners in over 100 countries and employ more than 12,000 people worldwide. Job Description Why we need you. We are currently seeking an experienced Technical Support Engineer to join our team supporting Fortinet’s flagship product – FortiGate, in Guadalajara, Spain. You will provide support to our customers and partners and maintain a consistently excellent standard of customer assistance and service. What You Will Be Doing. Work as part of a team providing technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices. Run real-time troubleshooting sessions with partners/customers. Test and reproduce partner/customer issues in the Laboratory. Recommend corrective actions based on gathered data and analysis. Run real-time phone or remote access sessions. Report software/hardware related issues to R&D department. Acquire knowledge by participating in round tables, training, and self-learning. To be successful in the role, you will have: Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience. 3-6 years’ experience in an IT or technical support role. Experience in the telecommunications/networking/security industry. Good knowledge of the OSI model. Strong understanding of networking protocols, specifically TCP/IP, routing and switching. Proficient spoken and written English. Positive, communicative, and customer-oriented attitude. Excellent time management, multi-tasking and organizational skills. Self-motivated to develop technically. Ability to cope and work under pressure. What is not essential but nice to have: Industry certificates (NSE4, CCNA, Security+ etc.). Knowledge of dynamic routing protocols (OSPF, BGP). Knowledge of authentication protocols (LDAP, SSO, 2-factor authentication, etc.). Knowledge of cloud environments like AWS, Google Cloud, Azure, etc. Experience with security devices (Firewalls, IPSs, Mail Security Gateways, etc.). What we offer. Career growth opportunities: practical development, training, certification and mentorship programs. Competitive compensation and benefits: competitive salaries, employee stock program, annual merit reviews, health insurance, multisport card and more. Work-life balance: 30 days paid time off and additional public holidays in the Czech Republic. Great location: Madrid, Spain – a vibrant city with convenient public transportation and amenities. Global exposure: opportunity to work with colleagues from different regions and cultures. Impactful work: working on cutting-edge cybersecurity solutions protecting organizations worldwide. Exciting work culture: dynamic, fast-paced culture encouraging innovation and teamwork, with recognition programs. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Fortinet by 2x #J-18808-Ljbffr
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