L3 Network Support Engineer

hace 3 semanas


Madrid, España NTT DATA A tiempo completo

Job Requirements

For our NOC we are looking for a skilled certified network engineer on L3 level with knowledge of Cisco technologies and CCNP certification.

The primary responsibility of our Global Network Support Engineers is to ensure that our client IT infrastructure and systems remain operational. Managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members

Key Responsibilities:

· Ensure that assigned infrastructure at the client site is configured, installed, tested and operational

· Maintain ownership through the lifecycle of the provided service

· Perform necessary checks, apply monitoring tools and respond to alerts

· Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

· Assist in analysing, assigning and escalating support calls

· Investigate third line support calls assigned and identify the root cause of incidents and problems

· Provide onsite technical support to clients and provide field engineering services to clients

· Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality

· Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

· Proactively identify opportunities for work optimization including opportunities for automation of work

Work Experience

· Ability to communicate and work across different cultures and social groups.

· Ability to plan activities and projects well in advance and takes into account possible changing circumstances.

· Ability to impact short to medium term goals through personal effort or influence over team members.

· Seasoned experience of Managed Services.

· Seasoned working knowledge of ITIL processes.

· Seasoned experience working with vendors and/or 3rd parties.

· CCNP Certification

· Good level of English is a must.

· Good level of German is advantageous.

· Willingness to work on calls (rotational)

What we can offer to you:

· variable yearly bonus

· 5 weeks of vacation

· 3 sick days per year

· Notebook and mobile phone

· Lunch allowance

· Contribution to the pension insurance

· Cafeteria benefit system 400 CZK monthly

· Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year

· Over standard healthcare

· Contribution to Multisport card

· Refreshment (fruit, coffee, tea), monthly company breakfasts



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