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First Line Analyst with Portuguese and Spanish
hace 2 semanas
Location: Spain - Barcelona | Job-ID: | Contract type: Permanent | Business Unit: Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk . We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Your daily tasks will be: -Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe -Resolving IT issues of our partners which can occur during office work -Documentation and logging of calls on the ticketing tool -Delegation of problems which cannot be resolved to the competent teams -Maintaining and improving customer satisfaction level -Communication with your direct team members and different departments What do we offer you? -Remote work 80% of the time - 4 days/month on-site -Full-time contract 39hours/week -Schedule: rotative, Monday-Friday 07:00-19:00 -Starting date: 1st of July -Ticket restaurant (1100€ per year) -Private health insurance with Sanitas after 6 months -Annual salary of 20,535.87€ gross/year -An international environment where people support and respect each other -Access to VIP District: gym discounts, restaurants, car wash, etc -Career development and leadership program opportunities -Free online language classes (GER, FRE, SPA & ENG) -Fast recruitment process -Fully paid training You are the ideal candidate if: -You have an advanced level of Portuguese, Spanish and English -You are interested in learning about IT -You have a positive, can-do attitude and you like problem-solving -You have logical thinking and enjoy helping other people to solving issues -You have outstanding communication skills and customer focused mind-set -You enjoy working in a team -You respect the time schedule and are punctual
