Advanced Support Engineer
hace 1 semana
Office based 4 days per week Must speak English and local language Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while providing best in class technical solutions. You will work with research and development groups, sales teams and regional support teams in a fast paced environment. For this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space. All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations.All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information. Key Responsibilities: Advanced troubleshooting on the full range of Fortinet products Track, maintain and prioritize technical cases including proper escalation until case closure Take initiatives and ownership of customer incidents to drive for timely resolutions Manage customer communications and expectations until the closure of each case Build and maintain a long-term technical relationship with your customers Participate in customer conference calls or face to face customer meetings to discuss technical issues Reproduce customer environments on lab equipment, recommend potential new solutions Produce reports to summarize service activity and performance Report Software/Hardware related issues to R&D department and assure follow-up Develop best practices deployment and troubleshooting documentation Create technical documentation and bulletins to improve internal and external knowledge base Skills and Attributes Requirements: Strong understanding of data networking protocols, specifically TCP/IP, routing and switching Strong troubleshooting and problem solving skill Effective communication and customer handling skills Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) Previously worked in a technical support position with the telco and large enterprise space. Deep working knowledge of Windows, Linux or Unix •Previous experience on Fortinet products is an advantage Educational and Experience Requirements: 4-6 years of experience in a technical support role Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable Advanced knowledge of English (written and spoken) other languages are an advantage
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Advanced Support Engineer
hace 4 días
Madrid, España Fortinet A tiempo completoFortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain a long-term technical relationship with your customers, while...
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Technical Support Engineer
hace 1 semana
Madrid, España Fortinet A tiempo completoAdvanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a member of...
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Advanced Support Technician
hace 4 semanas
Madrid, España Netex Learning A tiempo completo¡Únete a Netex como Advanced Support Technician!Somos una empresa gallega del sector e-learning con presencia nacional e internacional. Desde 1997 desarrollamos tecnología para conectar y compartir el conocimiento de las personas a través de experiencias de formación innovadoras. Creamos plataformas, contenidos digitales y soluciones de aprendizaje que...
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Advanced Support Technician
hace 1 semana
Madrid, España Netex Learning A tiempo completo¡Únete a Netex como Advanced Support Technician! Somos una empresa gallega del sector e-learning con presencia nacional e internacional. Desde 1997 desarrollamos tecnología para conectar y compartir el conocimiento de las personas a través de experiencias de formación innovadoras. Creamos plataformas, contenidos digitales y soluciones de aprendizaje que...
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Advanced Support Technician
hace 3 semanas
Madrid, España Netex Learning A tiempo completo¡Únete a Netex como Advanced Support Technician!Somos una empresa gallega del sector e-learning con presencia nacional e internacional. Desde 1997 desarrollamos tecnología para conectar y compartir el conocimiento de las personas a través de experiencias de formación innovadoras. Creamos plataformas, contenidos digitales y soluciones de aprendizaje que...
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Advanced Support Engineer
hace 2 semanas
Madrid, España Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Support Engineer
hace 2 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
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Support engineer
hace 3 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
Madrid, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide...
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Support Engineer
hace 19 horas
madrid, España Kantar Group A tiempo completoKantar Media is seeking a support engineer to join our offices in Rennes with the following responsibilities: To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) : To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds...
