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hace 3 días

Madrid, España Netex Learning A tiempo completo

Únete a Netex como Advanced Support TechnicianSomos una empresa gallega del sector e-learning con presencia nacional e internacional. Desde 1997 desarrollamos tecnología para conectar y compartir el conocimiento de las personas a través de experiencias de formación innovadoras. Creamos plataformas, contenidos digitales y soluciones de aprendizaje que llegan a miles de personas en todo el mundo. Esto es NetexEn estos momentos, buscamos incorporar a nuestro equipo a un/aAdvanced Support Technician, que nos ayude a ofrecer un servicio de atención de máxima calidad para las tareas e incidencias reportadas por clientes/as y partners de la compañía, realizando la resolución si procede o gestionando su canalización interna hacia las áreas/equipos correspondientes, haciendo un seguimiento de su resolución.¿Qué harás en tu día a día? Gestionar tareas e incidencias. Escalar las incidencias a otros equipos, según proceda. Comunicación con los/as clientes/as.Requisitos necesarios: Conocimientos técnicos mínimos de plataformas WEB, servidores de aplicaciones, servicios web y lenguajes de desarrollo. Sólidos conocimientos de API Rest y capacidad para realizar/crear llamadas de servicios web Rest para pruebas. Conocimientos de Lenguaje SQL de acceso a Base de datos. Creación y ejecución de scripts. Herramienta de gestión de proyectos/incidencias, (Jira, etc.). Inglés nivel alto (C1).Requisitos deseables: Office 365. Experiencia en soporte Saas. Conocimientos del sector del sector e-learning. Conocimientos de las principales tecnologías y metodologías en entornos de aprendizaje: LMS, storytelling, gamificación, herramientas autoras, catálogos de contenidos on-line, etc.Si eres una persona orientada a cliente/a, autónoma, con buenas habilidades de comunicación y capacidad de análisis. Tienes la oportunidad de unirte a una empresa en pleno crecimiento, con proyectos retadores y un modelo organizativo innovador. Así como a un equipo colaborativo, con un ambiente donde se respira apoyo, aprendizaje y autonomía en el día a día.Ofrecemos un contrato indefinido, con un periodo de prueba y un sistema de retribución flexible, para que adaptes tus beneficios a tus necesidades: Tarjeta restaurante. Tarjeta transporte. Cheque guardería. Seguro médico privado.* En Netex promovemos la igualdad de oportunidades en el trabajo. Valoramos la diversidad y la inclusión. Todas las personas son bienvenidas a formar parte de nuestro equipo, independientemente de su género, raza, orientación sexual, religión o discapacidad.Únete a Netex y sé parte de un ambiente de trabajo diverso y enriquecedor.

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