Director of Account Management

The Director of Product is a compassionate, strategic, and inspirational leader responsible for the end-to-end development lifecycle of all GiG Core Platform products, including PAMs, LogicX, and Data, with potential oversight of additional departments in the future. The Director ensures that every product delivers exceptional value to both new and existing customers and the business, generating a high ROI and strong revenue opportunities. By fostering a partner-driven product culture, this leader is accountable for designing products that complement and enhance our current solutions, while analysing competitors and market trends to maximise revenue and enable a superior user experience. The Director of Product defines the “what” and the “why” of each product initiative, collaborating with technology teams to determine the “how” and the “when.” This role is pivotal in ensuring that GiG continues to operate as a product-led organisation, maintaining its reputation as a best-in-class platform provider. Define and drive the Product vision along with the Senior Vice President of Product, setting the strategic direction for Platform products in alignment with current and prospective partners, customer needs, revenue growth targets, and the overarching technical strategy. Collaborate closely with the Commercial and Technology departments to ensure the development of new and existing products, features, and services actively supports new revenue streams and upselling opportunities. Lead and mentor a team of Product Managers, ensuring the team structure evolves optimally in pace with organisational changes to achieve a target operating model. Institute scalable processes and innovations throughout the product lifecycle, maintaining efficient workflows and leveraging relevant data and information, such as sales and partner feedback, to continually enhance the user experience. Ensure all product requirement documentation is comprehensively completed, including financial analysis, to inform and prioritise the product roadmap and drive successful execution, detailing factors such as feasibility, timelines, cost, capacity, and Return on Investment (ROI). Ensure products and releases are launched accurately and on schedule, adjusting priorities in collaboration with key stakeholders and senior management. Consistently deepen the understanding of user and customer needs through rigorous research, stakeholder and customer feedback, and data analysis, conducting detailed reviews and implementing solutions to shape requirements, features, and final products. Establish pertinent metrics and Key Performance Indicators (KPIs) to measure product success, operational efficiency, and team performance, while continuously identifying areas for improvement. Support sales and business development efforts with third-party and potential external partners, possessing the capability to demo and showcase the Products effectively. Provide senior management with regular, typically monthly, updates on the progress of the roadmaps. Demonstrated business acumen and budgeting abilities. Develop a cohesive short, medium, and long-term product strategy, integrating input from both business and technology domains. ~ Possess a strong understanding of the products under development and their market fit. ~ Experienced in interpreting customer needs and conducting market trends analysis. ~Capable of simultaneously managing multiple projects, roadmaps, and priorities in a fast-paced environment. ~ Employ a data-driven methodology for decision-making utilising key performance indicators (KPIs) and metrics. ~ Familiarity with various Agile and product frameworks. ~ Demonstrated business acumen and competency in budgeting. Great career development opportunities Hybrid working model International Health Insurance Full-time