Front desk manager

hace 2 días

Catalonia, España Casa Bonay A tiempo completo

Defining modern Barcelona since 2016, Casa Bonay is cherished by both visitors and locals for the quality and authenticity of its hospitality, culinary, and cultural offerings across its diverse spaces. Founded and led by local entrepreneur Inés Miró Sans with the aim of restoring glamour and injecting authenticity into the city's tourism scene, Casa Bonay is a space for cultural exchange and a base for relaxation and exploration, infused with the spirit of the Catalan capital. Today, this carefully restored historic building houses a boutique hotel, a celebrated tapas bar, a specialty coffee shop, a cocktail bar, a rooftop terrace, and even its own high-fidelity listening room. From stunning architecture filled with period details to a packed calendar of culinary pop-ups, live performances, and events in its social spaces, Casa Bonay showcases the very best that Barcelona has to offer for everyone. The mission of the Front Desk Manager position is to: ➔ Supervise the front and back operations of the reception department. ➔ Ensure that guests' and clients' stays reach excellent satisfaction levels, fostering loyalty and creating a warm environment that makes them feel at home. Regarding the responsibilities and duties of the role, the Front Desk Manager will be responsible for: Ensure excellence in service quality and guest experience: Welcome guests in a warm and friendly manner. Introduce them to the hotel and to the Front Desk team members. Build a high-quality relationship with guests and anticipate their needs throughout their stay. Handle complaints and incidents that the Front Desk team cannot manage directly, seeking support from the Hotel Manager when necessary. Ensure that a personalized service is offered to each and every guest. Bid farewell to guests, providing all necessary assistance and confirming the quality of their experience. Manage Front Desk operations: Maintain excellent knowledge of all reception operating and IT systems, as well as internal procedures, processes, and standards. Review daily arrivals and departures, as well as room allocations, ensuring the best available option is chosen for each guest, taking into

  • Front Desk Manager

    hace 2 días

    Catalonia, España Casa Bonay A tiempo completo

    Defining modern Barcelona since 2016, Casa Bonay is cherished by both visitors and locals for the quality and authenticity of its hospitality, culinary, and cultural offerings across its diverse spaces.Founded and led by local entrepreneur Inés Miró Sans with the aim of restoring glamour and injecting authenticity into the city's tourism scene, Casa Bonay...

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    hace 1 semana

    Catalonia, España DOMO Chemicals A tiempo completo

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  • Global Help Desk Manager

    hace 1 semana

    Catalonia, España DOMO Chemicals A tiempo completo

    We're Hiring: IT Global Helpdesk Manager – Barcelona, Spain Do you have experience in delivering reliable IT support services and ensuring smooth operations across a global organization? Are you skilled in defining and managing global support models and IT Service Management processes ? If so, this is your opportunity to make a significant impact by...

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    hace 4 días

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