Quality Assurance Specialist

hace 1 semana


Barcelona, España TDCX A tiempo completo

Join to apply for the Quality Assurance Specialist role at TDCXJoin to apply for the Quality Assurance Specialist role at TDCXGet AI-powered advice on this job and more exclusive features.Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop Reasons to work with TDCX Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission? Drive accuracy for our client’s team by performing quality audits and data analysis for the project.Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance and improve player experience.Perform meta-quality audits for internal/external teams to review quality calibration, defect trends, and quality disputes.Utilize an in-depth understanding of metrics and workflows to analyze and report on quality trends and error analysis.Support Program Manager to identify and implement workflows to address gaps and process improvement opportunities.Identify and communicate QA and operational insights, suggestions, and feedback to better improve our QA program.Provide structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities.Work in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the



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