Wholesale - Junior Customer Success Manager

Wholesale - Junior Customer Success Manager Expereo is the Intelligent Internet Platform connecting People, Places, and Things anywhere, managing Internet performance better than anyone else, while providing a single global experience with visibility, control, and security through expereoOne. Expereo is the world’s largest provider of managed Internet, SD‑WAN/SASE, and Cloud connectivity solutions, powering enterprises, wholesale carrier partners, and government sites worldwide to enhance business productivity with flexible and optimal Internet performance. A Wholesale Junior Customer Success Manager at Expereo oversees the customer‑service experience of our major wholesale partners. You will provide service‑management support across multiple customers, focusing on owning, managing, and resolving issues in an action‑oriented, proactive manner. You act as a key liaison between customers, internal teams, and global service providers. Responsibilities Day‑to‑day responsibilities include, but are not limited to: Provide short‑term service management to any Expereo Wholesale customer as needed, ensuring they remain informed and supported. Step in to take ownership of service issues, working with the customer and internal teams to resolve problems quickly and effectively. Conduct regular service reviews (monthly or quarterly) to provide insights into performance, improvement initiatives, and future enhancements. Take ownership of complex service problems—such as billing discrepancies or high‑fault‑rate sites—and drive resolution through targeted improvement plans. Track service performance against agreed SLAs and KPIs, spotting issues early and addressing them. Act as a customer advocate within Expereo, ensuring feedback and issues are addressed across teams. Drive operational efficiency by identifying opportunities for automation, process optimisation, and continuous service improvement. Requirements Proactive, task‑oriented individuals who enjoy problem‑solving and are results‑driven. Experience in the telecom and networking sector is advantageous but not essential. Strong analytical skills with the ability to interpret data, identify trends, and drive data‑driven decisions. Experience working across internal business processes and developing go‑to contacts or stakeholders (preferred). A proactive and entrepreneurial mindset focused on continuous improvement. Self‑starter who can operate independently and take initiative. Proven experience in a client‑facing role is essential. Ability to anticipate customer needs and proactively address concerns to ensure long‑term satisfaction. Excellent communication and stakeholder‑management skills, with the ability to interact at all organisational levels; English with additional European languages is a plus. Ability to take on constructive feedback and integrate it into daily tasks. Familiarity with ITIL best practices and service‑management frameworks is advantageous. Benefits Private Health Insurance Pension Plan Paid Time Off Performance Bonus Beyond the Job we focus on achieving sustainable success with our partners and the communities where we work. EEO (Equal Employment Opportunities) Statement: Expereo is an Equal Opportunities employer who aims to support and celebrate every employee, regardless of background, religion, nationality, sexual orientation, age, or physical condition. Seniority level Associate Employment type Full‑time Job function Customer Service Industries Telecommunications Get notified about new Customer Success Manager jobs in Barcelona, Catalonia, Spain . #J-18808-Ljbffr