Service Specialist, H2

Service Specialist (H2) Status: Exempt (salaried) Department: Field Service (Europe / EMEA) Locations: Across Spain and Portugal Position Summary Introduction: H2 system refers to one of these four categories: H2 equipment related to Plug Material handling, H2 infrastructure compression station and auxiliary equipment (such as air compressors, manifold skids, LP tanks), dispensers, electrolyzers 100% manufactured or partially manufactured by Plug. Tube trailers (only the hydrogen portion of the truck) and any other installation plug that delivers or compresses hydrogen. The Service Specialist – H2 is responsible for providing aftermarket service and support of Plug Power’s GenFuel hydrogen utility infrastructure at customer sites. The role requires highly adept technical and troubleshooting skills with electro‑mechanical and industrial gas systems. The Service Specialist will also train and develop our RSR (Regional Service Specialist) on H2 system maintenance, procedures, and troubleshooting, enabling them to support day‑to‑day H2 systems at their aligned customer sites. The Service Specialist brings a critical interface to Plug Power customer stakeholders and serves as an ambassador for Plug Power in the field. This role is vital to supporting the reputation for reliability of Plug Power technology and furthering the company’s image as a dedicated service partner to customers. Core Duties and Responsibilities Perform detailed surveys of the hydrogen infrastructure at customer sites Maintain and service H2 systems at customer sites Perform remote diagnostics, troubleshooting, and evaluations to guide customer service support personnel Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs Interpret wiring and piping diagrams Provide emergency support service to customers as required Train and supervise personnel on troubleshooting, maintenance, and service of hydrogen infrastructure Deliver customer training on their H2 systems Troubleshoot and maintain high‑pressure hydrogen storage, delivery, and fueling systems Execute special assignments such as laboratory testing, field readiness demonstrations, and marketing trade‑show support Maintain ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure Provide regular feedback to management regarding field maintenance issues Complete administrative duties and documentation, including expense reports, mileage logs, site, and system documentation Exhibit and enforce safety procedures in the field and at customer sites Represent Plug Power professionally at all times and in all interactions Perform any other duties as assigned Education and Experience Associate’s degree or vocational degree in engineering, electronics, pressurized systems, or related field of study High school diploma and 3+ years of experience considered in lieu of a degree Ability to travel as needed – up to 100% Desired Skills Electrical and mechanical troubleshooting and repair skills Leadership experience, specifically in training and developing technical skills for employees Uncompromising dedication to customer service excellence Strong analytical abilities and attention to detail Superior communication skills Proficient with Microsoft Office software Ability to manage complex projects and multi‑task effectively Ability to model high standards of professionalism Excellent follow‑through Driven and self‑motivated Highest ethical standards and commitment to quality work QUALIFICATIONS Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr