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Service CoordinatorAccelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. With over 100 years of heritage and more than 3,000 employees worldwide, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions.Mission Statement / Short DescriptionAccelleron, international turbocharging company, sells both turbocharger spares and maintenance service, the main hub in Spain being in Madrid, reporting to Head of Service Station.Main AccountabilitiesSupports and manages 24‑hour service availability / emergency dutyCoordinates and plans all service/repair jobs together with the customer (applying the DIVISION policies)Coordinate the service job with the necessary resource, parts etc.Handling of DIVISION internal service job assignmentsEnsure the right technical specifications as per customer requirementsEnsure that services are carried according to Occupational, Health and Safety (OHS) and Quality requirements (working instructions)Service Order ManagementManage the service order process from quotation to invoicingManage the service execution process by using ATURB MOBILE for job planning and data recording incl. finalizationEnsuring data quality during service executionResponsible for the financial performance of the order and customer satisfactionMake sure that all necessary data has been registered in the ERP systemCommercial IssuesWork closely with the Technical Advisor on technical issues (incl. warranty cases)Coordinates/communicates with End User Sales regarding customer statusGive feedback regarding market intelligence to the relevant functions (e.g. business development, sales, etc.)Execute maintenance agreements, OPACFollow up on maintenance scheduler informationResponsible for continuous process improvementYour BackgroundEducation: Bachelor’s degree in engineering.Experience: Less than 2 years of experience ideally within a multinational or matrix organization.We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate#J-18808-Ljbffr
