Underwriting Service Coordinator

hace 1 semana


Madrid, España Combined Insurance A tiempo completo

**About Chubb**

As an **Underwriting Service Coordinator**, you will get to work within an international and dynamic environment within our Commercial Lines division in EMEA. You will proactively support Multinational underwriting teams by delivering high quality customer service.

The Underwriting Service Coordinator is responsible for supporting the end-to-end lifecycle of producing and issuing a multinational insurance policy for our customers, along with any associated problem solving. For some parts you will be working with underwriters to create accurate and practical instructions for supporting teams to process information, for others you will be performing the processing yourself. This could include new business customers just joining us, renewal customers staying with us for another year, or it could be changes customers would like to make during the term of their insurance.

**Key responsibilities**:- Be a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centers to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.- Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries.- Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.- Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role.- Management of the Multinational Mailbox: Effectively and timely manage requests from UWR, brokers, and local offices and partners.- Management and Administration of Systems: Utilize the company's general systems for portfolio management, and specifically PID and MAX.



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