2nd Level Support Specialist

hace 7 días

Palma de Mallorca, España Rublon A tiempo completo

2nd Level Support Specialist (German) (ES) Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication . Rublon is a multi-factor authentication platform used by hundreds of customers worldwide to protect employee logins to networks, servers, and applications. We are looking for a long-term employee who will provide technical support to end users of Rublon MFA in German and English. Location – Remote or from our offices in Kraków or Zielona Góra, Poland Communication – German and English for external support interactions, English/Polish (where required) for internal team communication Tools & Environment – Modern hardware setup and business software tools Hardware & Lab Access – modern laptop plus isolated virtual test environments and security keys (TPM-enabled devices, FIDO2 keys) for hands‑on research Development – Access to training and professional development resources medical care, wellness programs, flexible working hours) depending on employment contract Provide second‑level technical support to end users via ticketing system, phone, and email Support deployment, configuration, and ongoing management of business applications Facilitate escalation and resolution with third‑level support or development teams Collaborate with internal teams to ensure seamless support operations and knowledge sharing Update and refine support documentation and knowledge base items Excellent written and verbal command of German (C1 or higher) Very good written and verbal command of English (C1 or higher) Experience in a technical support role using a ticketing system Solid understanding of IT support workflows (incident and issue management) Familiarity with Windows Server and Linux environments ITIL certification or equivalent process experience Experience with Windows Server administration (e.g., Active Directory/LDAP, PowerShell) Exposure to Microsoft 365 technologies (e.g., Experience with cloud platforms such as Amazon AWS Understanding of Identity & Access Management (IAM) concepts Join a collaborative support organisation that values professionalism and quality Work on meaningful customer‑facing technology that supports business operations globally Opportunity to grow your expertise in enterprise software support and related technologies You will be invited to an initial online meeting with a recruiter Full‑time Customer Service and Information Technology Computer and Network Security and Software Development #

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