IT Operationes

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future.Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world‑class company that has a strong entrepreneurial spirit.About the roleWe now have the opportunity for a IT Operations Coordinator to join our Technology Department. We are looking for a highly driven, talented and experienced developer.The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe’s largest IoT platforms, we’re building something big, and we’re just getting started in Alicante.The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.Your responsibilities will include:Coordinate shifts and tasks for technicians.Oversee alerts and incident management, ensuring SLA compliance.Act as an escalation point in critical situations.Maintain updated documentation (runbooks, procedures).Conduct training sessions for the team.Collaborate with other IT teams (Service Desk, Problem, Change).Support post-incident analysis and continuous process improvement.Be available for on‑site work in rotating shifts and on‑call duties.Candidate ProfileYou are a key Coordinator ensuring rapid response and smooth resolution of critical IT incidents across a 24x7 environment. You are the leader who brings clarity and direction during high‑pressure IT incidents, guiding teams toward swift resolution.Essential QualificationsProven experience in IT operations and incident coordination.Experience leading teams in 24x7 environments.Knowledge and ITIL certification.Fluent in English and Spanish (spoken and written).Highly Valued QualificationsProficiency with tools such as Jira, Opsgenie, Helix.CompetenciesLeadership: Ability to guide and motivate teams in high‑pressure, 24x7 environments. Coaches and develops technicians, fostering growth and technical excellence.Calm under pressure: Maintains composure and clarity during critical incidents and escalations.Stakeholder Management: Communicates effectively with internal teams, external vendors, and business stakeholders to ensure alignment and timely resolution.If you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team.Verisure will offer youLunch included at our offices ️ You won’t need to pay for your daily meal when you are at the office :)Dynamic and vibrant environment Our office is an open‑plan space in which you will be able to interact with the best professional from different teams at all levels.International stakeholder projectsPeriodic team buildings Because it’s important to have funDevelopment: Tech Learning and Tech Career PlanPaid time off: 23 days and an additional