(CKY-11) | Guest Experience Manager
hace 4 semanas
El mundo es tuyo con Meliá. Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global. Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la inspiración y el crecimiento personal y profesional te acompañarán en cada paso.Beneficios que ofrecemos:My Meliá Rewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.My Meliá Benefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.MISIÓN: El Guest Experience Manager es el máximo responsable del departamento en los hoteles del COP Madrid, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y personalizadas y comprometiéndose a lograr la excelencia en la satisfacción del cliente y la optimización de los recursos económicos y humanos bajo su responsabilidad.¿Qué buscamos?Externo: 3 años en una posición similar en el sector hotelero.Interno: Experiencia mínima de 2 años en el Departamento de Guest Experience en la posición de Manager.Titulación universitaria, preferiblemente Turismo u Hostelería, Marketing o similar.Inglés Avanzado. Valorable un tercer idioma.Conocimientos Específicos: Estrategias de marcas, herramientas de gestión hotelera y/o Experiencia del Cliente, conocimientos financieros, operativa hotelera.Capacidad de dirigir e inspirar un equipo, organización y planificación, capacidad analítica, proactividad e innovación, excelentes habilidades comunicativas, alta vocación de servicio, capacidad de resolución, atención a los detalles.En Meliá todos somos VIP. Grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.Nuestra calidez, cercanía y pasión por lo que hacemos, hace que trabajar en Melia sea una experiencia inolvidable, llena de momentos emotivos y siempre con la sensación que perteneces a una gran familia en la que contamos con gente como tú, gente VIP.En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos.
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Guest Experience Duty Manager
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Centro, España Accor Hotels A tiempo completoCompany Description Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love, you will anticipate guests’ needs and offer recommendations that make their stays even more special. With each...
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