Revenue Operations Manager, Customer Success
hace 5 días
Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. We craft unique training experiences now available in 10 countries worldwide, all produced in-house at the GoodHabitz Studios. We invest in fun outings and events, ensuring our team has the time of their lives. Behind the scenes, we're a team of goal-driven individuals who thrive on mutual inspiration and support. As the Revenue Operations Manager focused on Customer Success, you will be at the forefront of optimizing and scaling our customer operations. You will play a crucial role in driving customer satisfaction and retention through data-driven insights and streamlined processes. In collaboration with cross-functional teams, you will devise strategies that support customer success initiatives while enhancing overall operational performance. Lead and manage the revenue operations processes specifically related to customer success, ensuring a smooth and efficient workflow from onboarding to renewal. Implement and manage tools and systems for Customer Success operations, ensuring best practices for data management and reporting. Develop, measure, and report on KPIs relevant to Customer Success, delivering actionable insights to the broader team. Provide training and enablement for the Customer Success team, empowering them with the tools and knowledge to thrive. Own and manage bonus calculations for the Customer Success organization. 5+ years of experience in Customer Success Operations Management, or a related field, with a focus on operational excellence and scalability. ~ Proven track record of working closely with Customer Success teams in a SaaS or B2B environment. ~ Exceptional analytical skills, able to translate data into actionable strategies. ~ Strong proficiency in CRM tools (preferably Salesforce) and customer success platforms. ~ Proficient in Excel/Google Sheets; experience with data visualization tools such as Tableau or Power BI is a plus. ~ Project management experience with a keen eye for detail and the ability to manage multiple priorities. ~ Knowledge of SaaS metrics, customer lifecycle management, and best practices in Revenue Operations. ~ A proactive mindset with a passion for driving customer success and achieving results. Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges. Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work. ️ Paid time off – 25 days holiday.
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hace 1 día
Madrid, España JR Spain A tiempo completoSocial network you want to login/join with: Influencity - Influencer Marketing Platform Location: madrid, Spain Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: Job Views: 1 Posted: Expiry Date: col-wide Job Description: PLEASE READ! YOUR APPLICATION MIGHT BE AUTOMATICALLY REJECTED We are looking for a Revenue Operations...
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