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Support Consultant H/F
hace 3 días
The Client Advisor represents the Company with clients in our Boutique/Stores. He/She is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level Provides and maintains a high level of customer service Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation Takes part in the store and department meeting Client Management and CRM Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image Manages claims with the supervisor support Turns every touch point with customers into a positive situations, always promoting Brand image Participates to all the product presentations (of all the product categories) done in the store Deeply knows all products of his/her category and is promptly xohynlm updated on all the product categories present in the store of the store Is always updated on the store stock in order to optimize sales Participates to end of the year, sector and rotation inventory for each product category Relevant work experience as Client Advisor in a luxury boutique Aligned with the Brand identity and detail oriented Passion and high motivation for Loro Piana products and Brand Fluent English, both spoken and written;
