General Manager

**Soho Farmhouse Ibiza**

Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

**The Role**

The General Manager at Farmhouse Ibiza will ensure that Soho House provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day to day running of the business, financial performance and member satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers both within the site as well as support teams including finance, people, membership and health and safety.

**Main Duties**
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values
- Implementing, overseeing and understanding the commercial viability of your business
- Effective hands-on day to day management and problem solving both front and back of house operations

Performance standards
- Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
- Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
- Work with HOD's to ensure departmental budgets are met consistently
- Ensure that all departments rotas are forecasted, costed and published in line with the company standards
- To aim, achieve and maintain minimum 90% mystery shopper score in all departments
- Ensure retention of team members in line with company standards

Management expectations and accountabilities
- Responsibility for feedback, training and development of all managers working at the site.
- Ensure that the site meets 100% completion yearly for annual reviews
- Embody, display and proactively drive the companies Pillars and Values
- Ensure that company policies and standards are maintained consistently by everyone working at the site
- Ensure that any behaviour from either guests or team members that are not in line with the Soho House Pledge are called out and relevant follow up takes place

Scope of authority
- Senior managers are key in driving products within their respective departments, both new and existing. The General Manager is ultimately responsible for; including and not limited to: food and beverage, accommodation, gym, events, spa and cinema within their site. As the General Manager there is an ultimate responsibility for consistency of deliverables for all products and services
- Work cohesively with the Head of Operations or Operations Director and support teams on a range of projects and ensuring the ultimate completion for their site.
- Ensure all team members are fully versed and display the expected behaviours to maintain an inclusive environment

**Requirements / Qualifications...**
- Up to 3-5 years' experience in a high volume hospitality venue within a General Management capacity
- Pre-opening experience is preferred.
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in Spanish (English and Catalan is a bonus)
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience

**Benefits**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Every House Membership
- Team Meal whilst on Shift Prepared by our Chefs
- 50% Staff Discount on Food & Beverage and up to 50% off Soho Home & Cowshed
- Day off on your Birthday (or the week before/after)
- Anniversary Gifts for Key Milestones