Field Support Engineer

hace 2 meses


Vigo, España CENTUM research & technology A tiempo completo

About us:

CENTUM research & technology, part of CENTUM Group, was founded in 2010 with the following vision: Fly with a purpose. Our mission is to develop and market aeronautical mission systems in the fields of Emergency, Security, Defense and Aerospace.

Our products are based on cutting-edge technology developed by a highly qualified team of engineers. We design solutions that allow aeronautical platforms to not just fly, but to fly with a purpose.

The goal of our business is clear: to improve people’s lives. We work to develop innovative solutions adapted to the world’s needs so we can make society a safer place to live from efficiently finding missing people to facilitating communications in critical scenarios.

At CENTUM research & technology, we are a team of specialized engineers with more than 10 years of experience in fields like digital signal processing, mobile communications, and software defined radio.

About the role:

We are currently seeking a skilled and motivated Field Support Engineer to join our team and contribute to the success of our aeronautical projects. As a Field Support Engineer, you will beresponsible for ensuring that our clients receive the highest level of technical support and customer service before and after sales.

Key Responsibilities:

  • Provide exceptional technical support to clients, including troubleshooting and issue resolution.
  • Collaborate with the sales team to build strong client relationships and identify new business opportunities.
  • Perform worldwide mission flights, providing necessary technical support in the field.
  • Work with the Product team to provide feedback and contribute to the development of new products and technologies.
  • Maintain accurate records of technical support activities and customer interactions.
  • Provide training and technical expertise to end-users and international partners.
  • Perform mission analysis and debriefings to improve customer operating skills.

Requirements:

  • Bachelor's degree in Aeronautical, Telecommunications or Electrical Engineering, or related field.
  • At least 2 years of technical support or related experience in the aeronautical or similar industry.
  • Desirable knowledge of manned and unmanned aircraft systems, including fixed-wing and rotary aircraft.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and as part of a team, with a strong attention to detail.
  • Willingness to travel frequently, both domestically and internationally.
  • Advanced English level is a must: It is the day-by-day language for engaging international providers & customers.

S oft Skills:

  • Methodical and organized person.
  • Use to work in a dynamic and flexible environment.
  • Autonomy and responsibility.
  • Ability to take on new challenges.

Other Skills:

  • Programming skills, experience working on Linux systems
  • Technology-oriented: Our products are based on high-tech solutions and we would like that you feel comfortable working for systems for rescuing missing people based on mobile geolocation.

We offer:

  • Competitive compensation plan
  • Full-time, permanent contract
  • 24 vacation days + 24th and 31th December + Public Holidays
  • Flextime
  • Free Friday afternoons and summer afternoons.
  • Flexibility to work some days from home.
  • Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
  • Permanent internal training + your own budget for external training.
  • Team-building activities
  • Work with the latest technologies + Career progress opportunities
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