Immigration & Relocation Case Manager

hace 5 horas

barcelona, España Roots Global A tiempo completo

Roots Global is a fast-growing relocation and immigration company helping individuals and families move to Europe with clarity, confidence, and end-to-end support. We combine strong legal oversight with operational execution, removing friction from complex immigration processes and delivering a consistently high client experience. In Spain , our Legal Ops team runs a high-performance immigration engine that turns signed contracts into submission-ready cases—fast, clean, and compliant with Spanish immigration and administrative requirements. About the RoleWe are looking for a Case Owner (Spain) who takes pride in speed, precision, and keeping files moving. You will own client activation, document collection, and administrative execution for Spain-based cases. Working within a structured Legal Ops team, you will ensure that by the time a file reaches Legal Review, it is complete, organised, and ready for submission to the relevant Spanish authorities. What You Will Do1) Client Activation and MomentumOwn the period between “Contract Signed” and “Ready-File” , ensuring onboarding forms are completed and initial documentation is uploaded correctly. Run consistent, structured follow-ups to collect missing documents and prevent stalled cases. Track document validity and expiration (passports, criminal records, medical certificates, apostilles) and proactively alert clients before issues become blockers. Proactively identify add-on services aligned with the client’s situation and timeline (e.g. NIE, padrón, Social Security registration, family reunification, renewals), avoiding scope gaps and delays. Translate Spanish immigration requirements into clear, client-friendly guidance using internal playbooks and templates. Maintain clean, submission-ready files by validating documentation quality, ensuring correct translations and apostilles, preparing compliant bundles for Legal Review, and keeping case trackers updated in real time. 2) Execution and Administrative DeliveryExecute core Spanish administrative services end-to-end, including: NIE/TIE coordination Empadronamiento (padrón) Social Security (Seguridad Social) registration Spanish

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