Retail Shops Manager

Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees. Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. The Store Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service. Partner with the Area Manager to maximize sales and margin goals Responsible for the sales and KPIs performance of the store Develop business strategies, set achievable goals and targets and implement incentives to help boost sales Team Management Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities Motivate team to drive results through effective training, accountability and celebrating successes Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience Be a brand ambassador and build relationships with Versace clients. Develop and expand customer base by capitalizing on high-profile clientele and sales Maintain an active social relationship with clients and community by understanding the needs and changes of the market CRM Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity. Implement and manage the boutique’s community outreach program to maintain active social relationships with clients Support the organization of in-store & promotional events, liaising with merchandising & PR team Store Management and Operations Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses 3-5 years of experience in retail management – luxury experience preferred ~ Bachelor’s degree in Fashion or Business preferred ~ Full understanding of specialty retail, including business development, visual merchandising and store operations ~ Computer skills to include operation of retail point of sale system, Word, Excel and email ~ Strong team management skills, with the potential to develop people personally and professionally ~ A positive and constructive approach, sales focused with the ability to take ownership a true fashion expert with a passion for sales