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We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.- Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.-Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.-Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.-Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.-Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.-Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.-Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.-Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.-Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.YOUR TASKS :- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).- Take responsibility for customers' problems and track the requests accurately and efficiently.- Manage orders from receipt to delivery.- Maintain accurate records and document customer service actions and discussions.- Maintain an orderly workflow according to priorities.- Be the point of contact for the onboarding of new customers.- Occasional translations or assistance to other services.- Bring in ideas to improve the customer service experience; your voice countsWHAT YOU BRING WITH YOU :High level of judgement, integrity and confidentiality.Start-up spirit.Positive attitude.Multitasking skills.Ideally located in Spain.WHAT WE OFFERFlexibility timetableJoin an awesome and passionate teamWork in Finance - Precious metalsWork from homeSTART DATE:As soon as possible
