Principal Customer Success Manager
hace 1 semana
Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our most strategic customers from implementation to renewal. As a Principal CSM, you will be assigned to a portfolio of our largest customers and be responsible for the success of those accounts. Your main goal will be to ensure key executive stakeholders happy and satisfied with the products they have purchased. Our Principal CSMs are hyper-focused on delivering revenue retention and growth through alignment, adoption, and world-class customer engagement. You will be responsible for managing the executive relationships, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. Your Mission Establish relationships with senior executive sponsors to become a strategic and trusted advisor throughout the lifecycle of our largest customers Elevate our operational components of how we deliver towards our customers Act as the primary contact and sherpa to help your customers navigate OneTrust cross-departmentally to provide product guidance Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission-critical escalations Align customer’s roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver quarterly business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an
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Principal Customer Success Manager
hace 1 semana
Madrid, España OneTrust A tiempo completoStrength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...
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Principal Customer Success Manager
hace 2 semanas
Madrid, España OneTrust A tiempo completoPrincipal Customer Success Manager (Portuguese speaking) OneTrust Madrid, Community of Madrid, Spain Strength in Trust OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy,...
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Madrid, España Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Success Manager uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or...
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Customer Success Manager
hace 2 semanas
Madrid, España Catenon A tiempo completo**FUNCTIONS**: Startup tecnológica en plena expansión y crecimiento está buscando incorporar a su equipo de Madrid un Customer Success Manager que reportará directamente al Director Comercial de la compañía. Requisitos: Perfil consultor Experiência en proyectos de implantación de soluciones tecnológicas o en inclusión de nuevos departamentos al uso...
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Customer Success Manager
hace 2 semanas
Madrid, España SAS A tiempo completo**Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
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Customer Success Manager
hace 18 horas
Madrid, España Planet A tiempo completoOverviewJoin our team as a Customer Success Manager (PMS) , where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and
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Customer Success Manager
hace 1 semana
madrid, España Planet A tiempo completoOverview Join our team as a Customer Success Manager (PMS) , where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and
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Principal - Customer Success
hace 2 semanas
Madrid, España Accelya A tiempo completo**What you will do?** - Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues. - Plan and Lead Quarterly Business Reviews (QBRs) and Strategic Business reviews. Track actions arising from customer business review meetings - Conduct weekly, quarterly and annual customer success meetings to...
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Customer Success Manager
hace 6 días
Madrid, España Dalux A tiempo completo**Customer Success Manager** Primero, ¿quién diablos es Dalux? Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores,...
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Principal Customer Success Manager
hace 1 semana
Madrid, Madrid, España OneTrust A tiempo completoStrength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and...
