Functional Relationship Manager

hace 1 semana

Esplugues de Llobregat, España Nestlé SA A tiempo completo
Functional Relationship Manager - IBS Contact Center

We are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services :

Position Snapshot:

  • Type of Contract: Permanent
  • Stream: Information Technology
  • Type of work: Hybrid
  • Work Language: Fluent Business English

The role:

The Functional Relationship Manager (FRM) enables the collaboration between the Business and IT. Acts as principal contact between multiple Business Stakeholders and IT stakeholders through the IT products and services lifecycle. Is responsible to enable business strategies through the right technology, with focus on the Integrate Business Services (IBS) 7 shared services locations and their contact centers footprint (consumer engagement services, telesales, B2B services, HR and more).

What you’ll do:

  • Understand Business requirements and provide receivers with a consistent and effective experience in working with IT Teams.
  • Manage demand processes within IT Streams.
  • Facilitate issue resolution and trigger escalation processes when required.
  • Represent the Business for IT and IT for the Business.
  • Ensure integration and adoption of solutions between receiver and product/product group/platform. Driving the implementation of the right tech for the growing contact center services.

We offer you:

  • Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
  • Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
  • Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
  • Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum Requirements:

  • Bachelor’s degree or higher, preferably in Computer Science or a related field.
  • 7+ years of experience in IT (SAP, RPA Tech, AI, Azure, ServiceNow, basic understanding of IT architecture).
  • In-depth knowledge of contact center technology landscape, including key IT products such as CRM systems, IVR systems, ACD systems, and workforce management tools.
  • Familiarity with IT practices relevant to contact centers, such as omnichannel integration, cloud-based solutions, and data analytics for performance monitoring.
  • Experience with effective communication at different levels in the organization and in English.
  • Experience working in a global environment and with virtual teams.

Bonus Points if you:

  • Have a strong understanding of basic System Engineering, Information Risk and Security Guidelines and Architecture Standards.
  • Understand various Software Development Methodologies (e.g., Agile, Waterfall).
  • Have excellent understanding of business complexity and interdependencies.

About the IT Hub
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at:

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

How we will proceed:

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

#J-18808-Ljbffr

  • Functional Relationship Manager

    hace 1 semana

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Functional Relationship Manager - IBS HR** to be part of our IT Team supporting **Integrated Business Services (IBS)**: **Position Snapshot**: - Location: Global IT Hub Barcelona (Esplugues de Llobregat) - Type of Contract: Permanent - Stream: Information Technology - Type of work: Hybrid - Work Language: Fluent Business...

  • Functional Relationship Manager

    hace 6 días

    Esplugues de Llobregat, España Nestlé SA A tiempo completo

    Functional Relationship Manager - IBS Contact Center We are looking for a Functional Relationship Manager – IBS Contact Center to be part of our IT Team supporting Integrated Business Services : Position Snapshot: Type of Contract: Permanent Stream: Information Technology Type of work: Hybrid Work Language: Fluent Business English The role: The...

  • Functional Relationship Manager

    hace 3 semanas

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a Functional Relationship Manager – Security and Compliance to be part of our IT Team supporting Integrated Business Services: Position Snapshot: Location: Global IT Hub Barcelona (Esplugues de Llobregat) Type of Contract: Permanent Stream: Information Technology Type of work: Hybrid Work Language: Fluent Business English The role: The...

  • GMC53 - Functional Relationship Manager - NBS Centers IT Governance, Automation & AI

    hace 1 semana

    Esplugues de Llobregat, España Nestlé A tiempo completo

    We are looking for a Functional Relationship Manager - NBS Centers IT Governance, Automation & AI to be part of our IT Team supporting Integrated Business Services. Position Snapshot: Location: Global IT Hub Barcelona (Esplugues de Llobregat) Type of Contract: Permanent Stream: Information Technology Type of work: Hybrid Work Language: Fluent Business...

  • Senior Product Manager

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Senior Product Manager - IT Service Experience** to be part of our **IT Service Management** team**: **Position Snapshot**: - Location: Barcelona, Spain - Type of Contract: Permanent - Stream: IT Workforce 360 - Type of work: Hybrid - Work Language: Fluent Business English **The role**: Under the supervision and guidance of your...

  • Is/it Sr. Product Manager Service Desk

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for **IS/IT Product Manager Service Desk** to be part of our **IT service Management** team**: **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: Workforce 360 - Type of work: Hybrid - Work Language: Fluent Business English **The role** Under the supervision and guidance of...

  • Itsm Servicenow Functional Architect

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an** ITSM ServiceNow Functional Architect** to be part of our **Workforce 360** team**: **Position Snapshot** - Location: Barcelona, Spain or Milano, Italy - Type of Contract: Permanent - IT Workforce 360 - Type of work: Hybrid - Work Language: Fluent Business English. Spanish is an advantage. **The role** Are you passionate about...

  • Program Manager

    hace 5 meses

    Esplugues de Llobregat, España Carrier A tiempo completo

    **Country**: Spain **Location**: Virgen De Guadalupe 3, 08950 Esplugues de Llobregat, Spain **Role**: Program Manager - Global Product Development (Hybrid) **Location**: Esplugues de Llobregat, Spain **Contract type**: Full time **Build a career with confidence** At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent...

  • Business Analyst Econtent Cmp

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Business Analyst eContent CMP** specialised in** Creative Design, Content Creation & adaptation** to be part of our IT Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: Marketing, Sales and eBusiness (MSE) - Type of...

  • IT Product Manager Audit Internal

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an IS/IT Product Manager specialised in Internal and External Audit to be part of our IT Finance, Control and Legal Department. **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Finance, Control and Legal Department - Type of work: Hybrid - Work Language: Fluent...

  • Senior Release Manager

    hace 2 semanas

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Senior Release Manager** to be part of our IT Marketing, Sales and eCommerce. **Position Snapshot** - ** Location**: Esplugues de Llobregat. - ** Type of Contract**: Permanent. - ** Stream**: IT Marketing, Sales and eCommerce. - ** Type of work**: Hybrid. - ** Work Language**: Fluent Business English. **The role** In order to...

  • Product Manager Commercial Fire

    hace 4 semanas

    Esplugues de Llobregat, Barcelona, España Carrier A tiempo completo

    Product Manager Commercial FireJob Summary:We are seeking a highly skilled Product Manager to lead the development and management of our commercial fire products. The successful candidate will be responsible for creating and executing product strategies, working closely with cross-functional teams, and driving business growth.Key Responsibilities:Develop and...

  • Program Manager

    hace 5 meses

    Esplugues de Llobregat, España Carrier A tiempo completo

    **Country**: Spain **Location**: Virgen De Guadalupe 3, 08950 Esplugues de Llobregat, Spain **Role**:Program Manager - Connectivity & Cloud Services **Location**:Barcelona, Spain **Contract type**: Full time **Build a career with confidence** **Carrier Fire & Security** provides fire safety and security solutions to more than 1 million customers...

  • Release Manager Ecommerce Platform

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a **Release Manager** specialised in **eCommerce Direct to Consumer** to be part of our Marketing, Sales and eBusiness Department (MSE). **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: Marketing, Sales and eBusiness (MSE) - Type of work: Hybrid - Work Language: Fluent...

  • Sr. IT Business Analyst

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a** **highly skilled** Sr. IT Business Analyst for our IT Supply Chain - Production Planning team** in the** IT Supply Chain Department**: **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Supply Chain & Procurement - Pay Grade: G2 - Type of work: Hybrid - Work...

  • Sr. IT Business Analyst

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for a** **highly skilled** Sr. IT Business Analyst for our IT Supply Chain - Production Planning team** in the** IT Supply Chain Department**: **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent - Stream: IT Supply Chain & Procurement - Pay Grade: G2 - Type of work: Hybrid - Work...

  • Product Portfolio Manager

    hace 3 semanas

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    Product Portfolio manager as part of the Operations & site team.Position Snapshot Location: Nestlé Global Tech Hub in Barcelona, Spain. Type of Contract: Permanent Contract. Stream: IT R&D. Type of work: Hybrid. Work Language: Fluent Business English. The Role:R&D Information Technology (IT) is the stream in Nestlé IT in charge of powering the R&D...

  • Product Manager Commercial Fire Leader

    hace 3 semanas

    Esplugues de Llobregat, Barcelona, España Carrier A tiempo completo

    Job Summary:We are seeking a skilled Product Manager to lead the development of our commercial fire safety solutions. As a key member of our team, you will be responsible for driving product innovation, managing product lifecycles, and collaborating with cross-functional teams to deliver high-quality products that meet customer needs.Key...

  • R&d Data Sr Project Manager

    hace 5 meses

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an **IT Sr Project Manager** to accelerate the **Data Transformation** in **R&D**: **Position Snapshot** - Location: Nestlé Global Tech Hub in Barcelona, Spain - Type of Contract: Permanent contract - Stream: IT R&D - Type of work: Hybrid - Work Language: Fluent Business English **The role** **R&D Information Technology (IT)** is the...

  • HR Manager

    hace 7 meses

    Esplugues de Llobregat, España Sinclair Pharma A tiempo completo

    **The Role** We are currently recruiting for a HR Business Partner at our Barcelona office. The HR Business Partner will be a collaborative partner - within the HR team, and the wider business. You will be equipped with a commercial HR toolkit which will enable you to align business operations with HR and be responsible for projects within a HR business...