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EGNOS Service Manager
hace 2 semanas
EGNOS Service Manager (F/M) ESSP SAS is a young and dynamic European service provider certified by EASA to deliver safety‑critical services. We operate and provide Communication, Navigation and Surveillance (CNS) services, with the main service being the EGNOS (European Geostationary Navigation Overlay Service) on behalf of the EUSPA. Company Video : Career Page : Role Overview : The EGNOS Service Manager will be the interface with the Customer (EUSPA), provide direct reporting and customer‑needs identification, oversee technical and financial delivery of EGNOS services, manage Customer SLA and report, and act as EGNOS Overall Service Provision Manager of the NESP contract. Key Responsibilities Act as EGNOS Overall Service Provision Manager Interface with ESSP Units to ensure a unique voice towards the Customer Ensure all technical, managerial and administrative activities comply with the contract Manage the Steering Committee for the overall EGNOS project/service and its schedule Manage risks associated with the service Manage contractual baseline via the ESP Change Control Board with EUSPA Manage and report on the Customer SLA and Key Performance Indicators, creating mitigation actions when needed Provide monthly, yearly and quarterly reporting and meetings with the Customer Measure and ensure Customer satisfaction, from questionnaire initiation to improvement actions Monitor budget and resources, ensuring charges and costs are within budget, and take action if financial performance is not met Identify service evolution needs and contract change opportunities; support Strategy and Business Unit in new service proposals to the Customer Contribute to new ESP contracts implementation in coordination with ESSP units Establish and maintain service delivery processes within the company Profile Leadership and team spirit Project and Service Management experience Customer‑orientated Ability to federate, coordinate, and enable transversal teams Transversal management skills Strong communication skills and analytical view Negotiation skills Strategic vision; ability to see the global picture and manage accordingly Experience in SLA management and customer satisfaction Autonomous, proactive, and anticipatory Initiative and synthesis ability Very high level of English (C1) – CEFR Job Specifications Engineering degree or equivalent Experience in international and multi‑stakeholder projects Available for regular travel mainly within Europe Human Resources Information 1st interview: direct manager (technical interview) 2nd interview: with the CEO 3rd interview: HR department Remuneration & Benefits Variable bonuses based on objectives Teleworking: up to 3 days per week Health and Life Insurance Saving plan Restaurant vouchers Eco‑mobility package (home/office travel reimbursement if car‑sharing or bicycling) 29 holidays (full‑time) Application : Please send your application file only by e‑mail to Job Location : Madrid, Spain Type of Contract : Full time – Permanent Contract ESSP is committed to cultural diversity, gender equality and the employment of disabled workers. PDF: Download #J-18808-Ljbffr
